Car Mechanic Seattle Auto Repair - Shoreline (WA)

5 /5 Lucelle Agustin: Oscar is so great and we’ll be going to him for any car issues from now on. From our first interaction on the phone, you can tell how he is good at communication, honest and knowledgeable. He gave us all we needed to make an informed decision without pressure. And was super patient and flexible with us regarding car pick up time because it was hectic on our end. I greatly appreciate his hard work! He’s an example of why it’s best to support local businesses(:

5 /5 Drew: I had an outstanding experience at Seattle Car Mechanic! Oscar provided excellent service and demonstrated an impressive level of knowledge. He quickly diagnosed the issue with my vehicle and explained everything clearly, making the process stress-free. The work was done efficiently, with great attention to detail, and more importantly with honesty. I highly recommend Seattle Car Mechanic and Oscar for anyone seeking reliable, expert car care!

5 /5 Emma Flugstad: Oscar was super knowledgeable, kind and very friendly. He got the job done quick and even took a look at my car to see if I needed anything else done. Highly recommend him and will be using him for all future car needs. 10/10

5 /5 Kamlesh Lalwani: Update: Oscar called me back to apologize about not being clear about the total amount and gave me a refund of $117. So changing the review to 5 stars. ==================== I called them to get a quote for getting brakes replaced. The shop manager (Oscar) told me it will depend on whether the rotors need to be replaced or not. He talked at length about wanting to check the condition of the rotors and replacing them only if they really needed to be replaced. I was impressed by that because most shops always want to replace the rotors too when replacing the pads and felt that I could trust this shop. In hindsight that trust turned out to be misplaced and I believe this whole emphasis on wanting to check rotor condition and not replacing them unless necessary was a ruse. He gave a quote of $264 before taxes for replacing just the brake pads and said that rotors will be additional $117 but did not give me total amount for that scenario. To make sure I understood him correctly, I paraphrased him to confirm that with rotors the total is going to be around $381 and he seemed to agree. Half an hour later, I dropped the car at the shop. Later he called me and said that the rotors will indeed need to be replaced. I asked him to go ahead with it. The surprise came when I went to pick up the car. I was told that the $117 parts cost was for each rotor rather than both and so the total before taxes was $498. He claimed that he was very clear in his communication all along, the calls were recorded, etc. I asked him why he did not correct me when I paraphrased the total amount as $381 back to him in our earlier call. He did not have a good answer for it. By that time, I felt quite stupid about having trusted this person and for not having asked for a written estimate. I decided to not argue about it and paid him what he was asking for. Advice for others: Dont rely on verbal estimates from this shop. Always ask them to provide a written estimate. If they are talking to you in a way that makes you feel they have your best interests in mind, think twice. It could be an intentional ruse to disarm you.

1 /5 Sam Young: Edit: was very argumentative on the issue over text. Have pictures to prove he was arguing and not trying to resolve the issue. Very poor customer service skills and won’t be coming back. Edit: still happening. Ended up not fixing the issue and have to bring it back. Edit: was a little more communicative. Tried to remediate the issues The good: Owner/mechanic seemed knowledgeable about issues with Prius check engine light P0171 and stepped me through the process. The bad: Communication and timing wasn’t the greatest. He would give estimates on when he would reach back out and never would and I would have to eventually call back. Was a bit unclear on if it would take a day or not too so I stayed near the area until I eventually left since it was going to take more than one day. Still unsure when the car will be finished.