Matts Greenwood Auto Care - Seattle (WA)

5 /5 T B: I got my brakes serviced (2015 Mazda) at their Aurora location. The staff were friendly & knowledgeable. I will definitely go back.

5 /5 Ryan Swanson: Will not take our Toyota or Subaru anywhere else. They are respectful, knowledgeable and friendly. The sign of good service, to me, is when someone does what they say they will, when they say they will. Great service is when they go out of their way to make your life better. Matt’s has given us great service (i.e. fit us in for a quick consult when they were swamped (work done later but worry alleviated), explained why a repair was not necessary (saved us money), diagnosed a problem and advised us on another provider (their team doesn’t do that specific work)). They are always busy, so you have to plan ahead for service. But like a busy restaurant, that just shows how many folks go to them.

5 /5 Mallorie Kiff: I can’t say enough good things about Matt’s Greenwood Auto Care. Every time I’ve come here, I’ve had a fantastic experience, which can be hard to find when dealing with auto shops. The team is incredibly trustworthy, and you can tell they genuinely care about their customers. I’ve visited twice now—once for a diagnostic when my AC stopped working, and more recently when my car wouldn’t start, but I knew the issue wasn’t the battery. Both times, I left feeling confident in their service and impressed by how they handled my issues. A special shout-out to John, who really went above and beyond to help me. I live in the neighborhood and decided to walk in right when they opened at 8 AM on a Monday. Even though the shop was already busy, John took the time to listen to my problem and offered to come with me to my car. He brought a portable battery to help me try and jumpstart it, and after hearing the noise it was making, he quickly identified that the engine was partially flooded. John talked me through each step of what he was doing to clear the flood and get my car started. He also explained what might have caused the issue, so I could avoid it in the future. Thanks to John, I saved both time and money, and he got me back on the road in no time. I’m so grateful for his help, and I’ll definitely be returning to Matt’s Greenwood Auto Care for all my future car needs. Highly recommend!

5 /5 Marc Cary: I purchased a used Toyota Tundra a few months back. It’s had a few issues as any used vehicle might. The air conditioning stopped working, which is a fairly routine job for an experienced crew such as Matt’s. This truck not so much, it needed all kinds of parts I’ve never heard of. Some of it requiring much of the interior to be removed. Anyway, many more days and many more dollars later, Matt’s crew handled it all with a professional touch, good communication and a finished product that I am very happy with. Thanks to the whole crew.

1 /5 Duncan Reece: 4th time coming here, first three I was very impressed with the customer interaction and transparency involved. Walked me through what the diagnosis was and varying option in terms of what could be done and prices. Today was my first time dealing with "Mike", both on the phone and in person he was very unhelpful and became rude when I asked for more detail on the work and price breakdown. I have had a brand new ac system installed and leak tested and required it to be charged. I was happy for them to double check the system was leak free before charging and confirmed that if things went well it would be an hour of labor max. For this the cost was quoted around $370 plus tax. When I questioned on a more detailed breakdown of the process and cost Mike became annoyed at me and exclaimed that we had gone through all that, but all he had said was it was going to be "evacuated and recharged". I then asked to confirm how much an hour of labor was, around $174, and when I asked how with the only materials being needed 17oz of refrigerent, where did the extra $200 come from as I was genuinely just trying to get a breakdown of things like I had been given on prior visits. If the answer had been "its a flat fee for AC" or something similar, I would have understood but instead Mike just got more agitated and stood up to tell me "I could just take the car somewhere else then". I was taken aback as I felt I had asked reasonable questions, I was not even asking for a cheaper price just to outline the charges for the process. It seemed like Mike was just getting more heated so I said thank you but I would need to think things over more. Genuinely, an uncomfortable experience to be treated this way and extremely unlike anything I had experienced here before after multiple visits.