5 /5 Lyss Garcia: I don’t give reviews often, but felt that Chuck’s earned a well deserved 5 stars. My Kia recently got broken into, as Kia’s have been targeted recently. I initially towed it over to the Caliber Collision on 99, who rejected my car saying they “didn’t accept towed vehicles” due to a “city ordinance”. So I called Chuck’s and asked if they would accept my car and they said, “of course, bring it on over”. I was able to get my car to them after hours and left my key in the drop box.
The next week was back and forth with insurance, which Chuck’s was very understanding and patient about. Chuck’s were extremely upfront about costs/repairs needed to get done. Once the parts were ordered, they completed the repairs in a few days time.
Even though they are closed on the weekends, Eric told me he would be in the shop for an hour on Saturday if I wanted to pick up my car then, which was really nice to offer. Upon getting back my keys, Eric gave me advice on how to prevent further break-ins and also offered to check my tires/oil free of charge.
Everyone I talked to on the phone was extremely nice, friendly and empathetic. I am definitely coming back to them the next time I need service, as they have 100% earned my trust. Thanks, guys!