Dallas European Auto - Plano (TX)

Jacob Stein Everytime I bring my car there they’re completely honest with me. Keep me updated and call me right when my vehicle is done. I’m moving to grand prairie next month. If I need any kind of work done on my car I’m driving here to get my car worked on.

Charles Hampton Go ask for Lucky!! The man most definitely fits his name, I had a flat on my 22 scatpack charger. The discount tire right next door didn’t have it in stock and told me I’d have to try later in the day or tomorrow (this was around 8:40 am btw). This place also didn’t have the tire on hand. Luck expedited a delivery, got the tire on hand and had it replaced and me back on the road within an hr. You’ve earned a new loyal customer! These Pirellis ride niceeee.

Scott Aduddell I highly recommend this family owned repair shop. I had several issues with my Truck that ended up taking a few attempts to sort out properly. The team here at Innovative made sure that the job was done correctly. My old truck is now running better than ever. Thank you Ken, Tommy, Rick and the rest of the crew!

Tatum Batman They did great, took care of my car quickly and gave me an online estimate to approve beforehand. Quick acting and responsive staff here. Thank you Jim.

James Bagley All the crew are amazing with their caring, honest approach to diagnose and not change good parts out, but be precise. I went to 6 shops, including Audi Plano service center Majors identification of the low voltage from the ecm to the A5 Quattro camshaft position sensor. They swapped parts from left to right to confirm the cam parts were good, but the ecm was not . I got an estimate, and insurance covered my bills, too . My car was waiting on parts at their lot for weeks with no parking fees when parts were ordered. The staff will earn your trust . The manager will follow up to make everything right also.

MRDONAVAN Woody and Odie great guys to work with. I have four vehicles as they have been serviced well by this establishment. My work is always thoroughly explained. great shop,great guys

Sherif Samy I had a fantastic experience at this location when I went in for an oil change. "Cole" took care of my car, and he was incredibly professional—not just in his work but also in his customer service. The entire team was great, providing fast and efficient service with no waiting time. Most importantly, they were honest and trustworthy. Highly recommend this place for anyone looking for top-notch car care!

Michaela Hardy They definitely live up to the name and showed Integrity start to finish! I found this place due to high reviews and I see why they have the rating they do. Their prices are fair and competitive with the area. If you find a lower price, I doubt you will find better customer service than you will receive here. It’s unmatched and top notch. From assisting with my transportation, to warranty on the parts, to complimentary soda/ coffee/water, thank you note, and all friendly helpful staff. They answered my many many questions and need for explanation / education with patience and clarity. They were upfront on all pricing and will not proceed until you sign and accept. The app they use is also very helpful to have everything digital to see and read what was done or wrong with pictures. Would highly recommend them. Also as a female, sometimes coming to these places can feel very uncomfortable. It’s important to me that everyone made me feel comfortable and respected. They definitely strive for excellence and to make sure the customer is satisfied.

Jimmy Le I brought my Audi in for a comprehensive vehicle inspection on March 3rd with a few concerns, one of them being that the coolant level was below the minimum line. Less than a year ago, I had the coolant water pump replaced at this shop, so I wanted them to check if the issue was related and potentially covered under warranty. They suspected a heater hose leak as the cause. When I picked up my car, I asked them to top off the coolant. However, once I got home, I noticed coolant sputtering from a hairline crack in the expansion tank — which turned out to be the actual source of the leak. This critical issue was completely missed during their inspection. More concerning, when I later changed my oil, I discovered that three underbody panels were missing from my car. I had unknowingly been driving without them for nearly a month. No one at the shop informed me that the panels had been removed or that they failed to reinstall them. It is unbelievable to know that someone who worked on my car ignored the fact that they did not reinstall my panels. I originally trusted this shop because of their high ratings and even returned to them for multiple repairs. Unfortunately, after this experience, I can no longer fully trust them. *****Update: After I posted my review, Jon, from Euro Auto, reached out to me the very next day. He apologized for what happened and let me know he’s using it as a learning moment for his team. You can tell he really cares about his business and how his customers feel. Jon went out of his way to make things right and offered great customer service to earn back my trust. I really appreciate that kind of effort, and because of it, I’ll be updating my rating of Euro Auto.

Mark Bentsen I cannot recommend Lee enough if youre looking for an honest and pragmatic mechanic for your high mileage vehicles. Lees expertise and integrity have consistently impressed me over the years. One of the standout qualities of Lee is his honesty when it comes to vehicle repairs. He wont try to upsell unnecessary fixes or push you into spending money on repairs that can be avoided. Instead, he takes the time to carefully assess the situation and provides you with straightforward advice on what truly needs to be fixed and what you could live with for the time being. Lees practical approach is refreshing. He understands that high mileage vehicles may have their quirks and that not every issue requires immediate attention. He takes into account factors like the age, condition, and overall value of your vehicle, allowing you to make informed decisions about repairs and maintenance. His guidance has saved me both time and money by knowing when its more cost-effective to shop for a new car rather than pouring endless repairs into an aging vehicle. What sets Lee apart from other mechanics is his dedication to his craft. Hes not simply someone who relies on computer codes to diagnose problems. Instead, he combines his extensive knowledge with hands-on experience to accurately diagnose and resolve issues. This approach ensures that the root cause of the problem is addressed, leading to long-lasting solutions and avoiding unnecessary return visits. Lees passion for his work and commitment to providing exceptional service is evident in every interaction. He takes the time to explain the repairs needed in a clear and understandable manner, ensuring that youre well-informed throughout the process. Additionally, he delivers his services promptly and efficiently, so you can get back on the road with confidence. If youre tired of mechanics who prioritize profit over your best interests, I highly recommend seeing Lee. His honesty, practicality, and genuine expertise make him the go-to mechanic for high mileage vehicles. Save yourself the headache of dealing with subpar service and put your trust in Lee for all your automotive needs. You wont be disappointed!