Ascension Seton Williamson Emergency - Round Rock (TX)

5 /5 Anna Sumuel: My experience with everyone was pleasant. Staff was pleasant and accommodating to my needs. Steven was a Godsend. He is definitely in the right field. Super compassionate and comforting. My nurse never got around to ordering me any food after my tests were completed even though It had been over 24 hours since I had eaten. However, A nice lady found me something to eat as I was being discharged. Other than that, my experience was great. I still give them five stars overall, from being admitted to being discharged. As a retired nurse I recognize and appreciate their hard work. Thank you all so much!

5 /5 Kayla Carter: I had the best visit experience today! I usually come here for all ER visits and always have a great experience. Today i had my first small procedure done in the ER and Dr Cole was amazing . I cannot remember the other nurses names but they were great as well. They were very patient and explained every single thing that would be done. I was very scared at first but they made me feel comfortable through the whole process.

1 /5 Tiffany Miller: I have never had such a bad experience at Seton. The doctor gave me an ultrasound on my C-section scar sitting in a chair. It was awkward and he really didn’t look around much. He seemed to already think I have an abscess that was causing my scar to open. He cut my scar open to try and drain an abscess that wasn’t there. He stated that if this didn’t fix the issue then I might have a fistula but stated it’s very rare and my scar was 27 years old so that makes it more unlikely. I had no idea what a fistula was. When he left I googled fistula and saw that I had many of the symptoms. He never even asked me the symptoms to see if I had them. While my scar was 27 years old 4 years ago I had a 10 pound baby and a traumatic delivery because she was too big and I pushed for hours. He never asked any questions trying to see if it was possible for me to have a fistula. Now my c section scar is cut open for no reason. After he cut me open he just left and put gauze on my he didn’t tape it down or wipe the blood away. The nurse came in after he left and asked if he was done if he said what was next. I told her he put gauze on me and said that he was done. She shook her head and said he didn’t even put tape on the gauze. I told her how there was no abscess. That I really think I have the fistula. I explained I looked it up and I have many of the symptoms. She didn’t seem surprised but didn’t say much. The whole experience was surreal

2 /5 Karen Moore: I would have given 5 stars but the front desk receptionist that checked me in was NOT nice at all. I was already having a hard time filling out the intake form and she came over and snatched the form out of my hand along with my drivers license, I was already anxious and nervous and she made my anxiety 10 times worse for not being patient and understanding. The 2 Pflugerville fire department emt that helped with my ekg were absolutely amazing, they were kind and patient and just all around good guys. The ER doctor was great as well, he could see something was wrong but yet he didn’t rush me and was very patient and understanding. The 2 MRI techs who helped me were amazing as well, made the MRI procedure less stressful and more calming. There was a nurse and I believe her name was Kelly, she wasn’t my nurse who was taking care of me but she stopped and asked if I was ok and how I was doing and she didn’t have to do that but she did. The overall experience at Seton ER was good aside from the HORRIBLE and STRESSFUL check in process, if I could skip that part and that particular check in person things would have been a lot better, PLEASE train the front desk on compassion and empathy and respect and being patient with the patients, because that gos a long way.

5 /5 Mark Buentello: I arrived at Ascension Seton by ambulance. After being wheeled in and greeted by the staff, they went to work on me. The experience was seamless and flawless. The women and men that work here are top notch. If I have another emergency, I already know where I am going. Thanks guys!