Ascension Medical Group Seton Womens Health Round Rock - Round Rock (TX)

2 /5 DJ Davis: Extremely disappointed today- The only reason why this even has two stars is due to the lovely woman that helped me before the office staff did, and Dr. Duncan. I love Dr. Duncan, I had my first through her and it was perfect. Being pregnant with my second we are so excited! I called after setting my first appointment up to let them know that I may be further along than I had said before (a difference in month, and I am dyslexic unfortunately), and they treated me like an idiot until I said I had been with Duncan for 4 years; then proceeded to schedule me for a closer date. That date was today, at 10:30. I had called the office to let them know I may be 5-10 minutes late, and the woman was part of a different office entirely that connected to my Dr office. She specifically told me NOT to leave in case it would be too late for the dr, and proceeded to spend 20 minutes trying to get hold of their front desk to even ASK if it was okay or possible for me to come in a bit late. I ended up leaving just to try to make it to my appointment anyway, and told the woman (I think her name was Sheena. She was lovely) that I would be there by 10:38 am. Sheena and I FINALLY connected to the front desk with Victoria who said they have a “6 minute policy” and nothing available for the rest of the day- and nothing until the week after. So, it can take 20 minutes for you to tell me if I can even come in, and because I’m 2 minutes past your “policy” I cant come in at all. On top of that, no hate to Duncan as I know she’s an amazing and caring doctor who has a lot of patients (which I would also understand the policy for that, again, had it not been literally a 2 minute difference with a 20 minute confirmation), but it usually takes an extra 20 minutes of waiting in the lobby to be seen by ANYONE. I would go somewhere else if I wasn’t so set on having Dr. Duncan be my doctor once again. Please consider changing your policy or at least giving appointments 10 minutes buffer for tardiness or long lobby times.

1 /5 Michelle U: I made an appointment for my daughter to see Dr. Anger because her older sister sees her and thinks she is a great doctor. I received a text to arrive 30 minutes ahead of time to fill out forms. I later received another text to “save time” and check in online. I checked in online and it then said to arrive a few minutes early as there may be additional forms to fill out. We arrived before the appointment time, however there was only one receptionist and there was a line. By the time it was our turn, it was 5 minutes after the appointment time. She said we were late and cannot be seen! They could reschedule her in four months! We had already waited four months for this appointment. Nowhere did it state that the appointment would be canceled if we did not arrive before our appointment time (which we did, by the way). I have called multiple times to talk to the manager, but she never returned my calls. I missed work and my daughter missed school for an appointment that we arrived on time for but they canceled. The whole situation was very disappointing and unprofessional.

5 /5 Kimberly Tibbet: Dr Kathryn Anger is wonderful and her team as well. She is Straightforward in such a kind and caring way. Oakwood Women’s has smiles from the front desk to the nurses and doctors.

5 /5 Mary Ann Davidson: Dr. Anger is a great listener and treats me like a valued patient. I feel so comfortable in her office and she has a great staff too! I’ve been at this office for 30 years and moved to Dr. Anger when my Obgyn retired. So fortunate to continue with this office and with Dr. Anger. Love the patient portal and she is prompt with responses. Thank you Dr. Anger!

5 /5 A Johnson: Always a great patient experience from scheduling my appointment, being seen on time, friendly and professional staff. Dr M. Lucero is the best. Very thorough and I never feel rushed through my appointment.