Dell Childrens - Hesters Crossing - Round Rock (TX)

Sushi Lover I changed my mind for health department today Please visit and meet higher manager who really care about all business here She took time to listen and think about how to solve tother problems and move forward Really appreciate it

Shalondra Shanks I want to thank the entire PAM staff! Nurse Phyllis was the best, Susan thank you! Therapist Beth, Ashley, Janell and Janessa! They were super supportive in helping me go above and sometimes beyond in my therapy, making sure I knew and did everything I needed to, so I can go home and be comfortable, safe and successful in my healing process! Darla my case manager kept the communication going smoothly and did a great job!! I forgotten a few names, everyone that helped me wound care and dietary was awesome! Just wanted to thank the entire staff for taking such good care of me!!

Christian Acevedo Im surprised to see some negative reviews regarding the office staff because Ive been going to this practice/location since September 2021 and have not really had any bad experiences with them. Theyve always been kind in person. Over the phone I feel like some of them can be short or seem rushed but I also assume the phone is constantly ringing so theyre just trying to get everyone helped as quickly as possible. I dont know who the referral coordinator is, but theyre incredible. My insurance requires referrals for specialists and Im grateful this office allows you to call and share what specialist youre trying to see and for what reason and the referral is processed within less than 48 hours. When they expire, a simple call noting it needs to be renewed is all I need and bam. Ive been seen Ashley Bubb, NP and shes got a great bedside manner and, I believe, genuinely cares about your wellbeing and health. I usually only visit for my annual, but this year Ive had to visit several times and have had the chance to experience how she practices more and more and Im very happy. Shes receptive and willing to work with your requests but also notes any issues or things that could potentially interfere. Her nurse, Abby, is also incredibly kind and shows a genuine interest in what brings you to the office that day.

Randall Marley Awesome. Dr. Lewis is great and wait times are very short.

Chuck Phillips Simply the best team to go to with urological issues. Dr Jacomides took excellent care of me after I had to change providers due to poor follow-up. Of course the office and technical staff are equally amazing. My primary care provider was very pleased with the level of communication she received from NAU. This is were I would take my family if they needed care.

Linda Kirksey Dr, Peckham has been my neurologist for over 5 years, since diagnosing my Parkinson’s. She is very caring and always makes time to explain issues in terms you can understand. She is kind and helpful. Because of her expertise, I have also been able to participate in research opportunities that have helped my journey. I highly recommend Dr. Peckham.

Collins Nikki “Nikki” Beautiful building. Very nice staff. Clean and every staff member greeted me with a smile. Several staff members asked me if I needed help finding my doctors reception area

Susan Camacho Changed my PCP to this location, it is easier to get an appt with a Dr than my previous health care provider

Ritz 123 Good

Nicole Bordunov I had a terrible experience with BSW. I saw Celeste Bryand. I do not have a lot of health complications and needed very little at my regular physical. Celeste ordered labs for me to come back to the office and get. Then I receive a surprise bill that since I am a “new patient” i have to pay $130 out of pocket for a new patient fee. I have been a new patient at other offices many times before since I have moved states several times, not once have I ever paid a “new patient fee.” I should have taken this as a red flag, but still went ahead with my regular, preventative labs. Then months later I receive a bill for $760 for labs. I have spent countless house on the phone with my insurance and BSW. My insurance tells me BSW is not coding the charge properly. My insurance DOES cover labs but needs BSW to code them appropriately. BSW will not change the coding, I have asked them to resubmit and review and nothing has changed. They have not been helpful one step of this process. I set up a payment plan and BSW STILL sent me to collections. They are a trash company with not one bit of humanity in them. I will never ever ever let myself or one of my loved ones end up in the care of BSW. TRASH.