Toyota Service - Kennewick - Kennewick (WA)

5 /5 Roy Peterson: Took my 2024 Prius Prime for the initial 6 month maintenance visit. Staff was very friendly and the service advisor Nelson Rios listened to my concerns regarding the dead 12 volt battery issue I experienced. It’s important to feel that you are being heard with any concern. It was a good visit experience. I dropped the car off so I didn’t enjoy the nice waiting area the dealership has. Maybe next visit.

2 /5 Zdenek Dohnalek: This is the worst service center I have ever been to. Six months ago: I went there for a recall. Made an appointment and they recommended an oil change and wheel alignment. I agreed. When the service was done and I paid I asked about the recall. They said the part did not make it in and I will have to come back. No one bothered to let me know beforehand, and I was furious. I asked to talk to the manager and gave him an earful. To their credit, they came picked up my car, and did the recall without me needing to go there. Today: For the first time, I came without an appointment and was first in the express line. When I was processed, I was told it would take 1-1.5 hr. I asked why and was told that anyone with an appointment would move ahead of me. What kind of Express line (no appt required) is that? After 1hr 15 min waiting, I went to check what was going on with my car. They found the paperwork and said it was done. No one bothered to notify me when it was actually done. They found that one of my tires is asymmetrically worn down to the belt on the inside. I had the alignment done by this service 6 months ago! This is simply the worst service center that I have ever been in. I had a similarly negative experience the last time I was there. Never again!

1 /5 Jennifer: The customer service is definitely top-notch. However, the service plan has doubled in price and is now 400$ for oil change and tire rotations for a year. They gave priced the average person out...

5 /5 Vanesa Read: fast , friendly, efficient; treats with a smile for those waiting for their cars to be serviced.

1 /5 Carly H: I used this service center initially for a full detailing (I was specific that I did not care about cost, just do whatever they need to do to make it completely clean) on a Corolla that was new to me and it was overpriced for doing very little to it. There were a significant number of areas missed, the center console was not even wiped down! I did not return there for some time until very recently when my new Camrys glove box broke open. I had a scheduled consult where they inspected it and quoted me about $500 and told me they would need to order a replacement to put in. They scheduled me out for after the parts should arrive, but when I arrived for that appointment I was informed that the parts had never even been ordered. So they ordered them and rescheduled me, after telling me it would now cost an additional $300 for extra labor. I just got a call that the parts havent arrived and so Ill need to be rescheduled AGAIN. I can understand delayed shipping, but I doubt they even ordered them at this point. I will never return here, the service is incredibly poor (when you can even get service) and its overpriced for the quality they provide. I would absolutely give 0 stars if I could.