LUXUR Automotive - Plano (TX)

Jinyoung Park-Turner I had a few maintenance items to take care of and I went to Yelp to secure some quotes from local mechanics. Honesty Automotive answered all of my many questions and never seemed annoyed with me. It was clear that they would value my business far more than anyone else I was getting a quote from. So l decided to get the work done here. I called about making an appointment and they immediately found my quote, making the transition from the Yelp conversation to phone very smooth. And when I got there, they knew it was me. It was so nice to not have to explain everything all over again at each touch point. The shop is about half an hour away from my place so l opted to wait there and work. From the moment I arrived until I left, everyone was courteous and did their best to keep me apprised of what was going on with my car. There was zero surprise when it came time for me to pay for the services. It was exactly what we had agreed on. There was a 12 month/12,000 mile warranty with the work, and I already had to use it because my car was making a strange sound. They had their best Honda guy take a look and he identified and fixed the issue super quickly at no cost to me. I highly recommend Honesty Automotive.

Yin Huang Great customer service. Very honesty people. They’ll let you know and show you the issues and provide competitive price. They get the job done quickly, the wait time is much shorter than most the auto shops. I feel safe to drive every time walking out this place. Give them a try and you’ll come back. Plus they are very nice to the customers. So glad I found them. No doubt they can open more locations.

Jason Moschos Prompt and high quality service at an excellent price. My car would not start and a jump was not working. He came out, diagnosed the issue (failing alternator killed the battery), and replaced the battery all same day and for less than just the cost of the tow to a mechanic would have been. Cannot recommend enough if you are lucky enough to be at home when your car dies!

Jimmy Le I brought my Audi in for a comprehensive vehicle inspection on March 3rd with a few concerns, one of them being that the coolant level was below the minimum line. Less than a year ago, I had the coolant water pump replaced at this shop, so I wanted them to check if the issue was related and potentially covered under warranty. They suspected a heater hose leak as the cause. When I picked up my car, I asked them to top off the coolant. However, once I got home, I noticed coolant sputtering from a hairline crack in the expansion tank — which turned out to be the actual source of the leak. This critical issue was completely missed during their inspection. More concerning, when I later changed my oil, I discovered that three underbody panels were missing from my car. I had unknowingly been driving without them for nearly a month. No one at the shop informed me that the panels had been removed or that they failed to reinstall them. It is unbelievable to know that someone who worked on my car ignored the fact that they did not reinstall my panels. I originally trusted this shop because of their high ratings and even returned to them for multiple repairs. Unfortunately, after this experience, I can no longer fully trust them. *****Update: After I posted my review, Jon, from Euro Auto, reached out to me the very next day. He apologized for what happened and let me know he’s using it as a learning moment for his team. You can tell he really cares about his business and how his customers feel. Jon went out of his way to make things right and offered great customer service to earn back my trust. I really appreciate that kind of effort, and because of it, I’ll be updating my rating of Euro Auto.

Scott Aduddell I highly recommend this family owned repair shop. I had several issues with my Truck that ended up taking a few attempts to sort out properly. The team here at Innovative made sure that the job was done correctly. My old truck is now running better than ever. Thank you Ken, Tommy, Rick and the rest of the crew!

Ernest Chaney They did call back which was nice, I had gotten my vehicle going again before I talk to them.

Mansour Elsharawy These guys fixed my cars broken AC with speed and a fair price! Super nice and they were so honest, didnt try to sell me something I didnt need. 10/10!

Jennifer Flanders Wan was great! Took care of my car quick and great price!! Refilled my wiper fluid and details I didn’t even think to ask for Plus. It’s right next to a gas station in case you have to wait long but I was in and out in 10 minutes! Highly recommend

Salman Akram I have been using their services for almost 2 years now. Rafique is VERY knowledgeable and honest person. I highly recommend him.

amir alhamadani Thank you. You saved me from a big problem in my car. I went to more than one person and they didnt fix it. You are a smart mechanic. You fixed it in a short time and your prices are also excellent. I am grateful to you. I advise everyone to visit you.