Maguire Subaru Service - Ithaca (NY)

1 /5 Mike Gilbert: I needed my spare tire pressure sensor activated. Maguire Subaru wanted $119 to perform the service. Rather than pay that exorbitant rate, I bought a $15 tool and did the job myself in 30 seconds.

2 /5 Thomas Everest: Was wary about going to a dealership for service, and definitely wont be going back. Was charged for double the amount of labor (which at $190/hr seems pricey), and they didnt believe my wife when she told them. Had to call and come back in person before they double checked. Not even sure they refunded it properly. Also, if you ask for them to be done by a certain time, they wont be. Thats just the time theyll call you to tell you when theyll actually work on it. And they will try to charge you for things you didnt ask for. I only caught this by asking for an itemized list. Only reason they get two stars is because the shuttle service is nice and Jeff is very friendly.

5 /5 Chiraag Bhadana: Came here for getting my first service last month for a simple oil change, tire rotation and some minor fender bender fixes - and while was initially put off by some miscommunication on my vehicles parts (I was called in and told everything was there and the right parts weren’t which was inconvenient for me), Bobby put all that to bed and kept in clear and constant communication with me in terms of when the parts would arrive. He also offered to pick up / drop my vehicle off during a regular work day which was of great help. Bobby exemplifies what customer service is all about and has gained a lifetime customer - will be taking my Subaru here for service for years to come (as long as Bobby is around :))

5 /5 Martin Romero: Great customer service. Service manager is customer friendly. Always taking great care of my vehicles and personal needs. All team members are courteous. They place a high level of professionalism. Car washed when returned is just a nice touch. Thank you all for your great assistance.