2 /5 Jan Cornelius: The transmission on my 2019 Edge failed at about 69,000 miles. I had purchased an extended 100,000 mile bumper-to-bumper warranty, but the insurance company, First Extended Service Corp., ignored the dealers multiple requests to approve the repair, which was estimated to be $9,000. Apparently Ford ended up paying for this repair, but Im not sure why.
This all took several weeks to decide, during which time we had a loaner Escape. That was fine, but it is a smaller vehicle than our Edge, and the loaner agreement said that our dog was not allowed in the vehicle.
All in all, it took over five weeks to get our vehicle back. It appears that the repair was successful. However, it was a bad experience, and it makes me question Ford, because the transmission failed at a relatively young age. Our last Edge also had a major failure at a young age, just after the powertrain warranty ended - the head gasket leaked, which ended up ruining the engine. That one they would not cover, but Maguire gave us an excellent deal on a trade-in for a new one. Ford quality is not something I can count on any more.
Im also disappointed with Maguire, even though the repair
was completed for a $100 deductible. It took me multiple calls to get any action, and not until I contacted upper management did I get any movement toward a resolution on who would cover the cost. Ive been a long-time Maguire/Ford customer, but its time to look elsewhere.