Kate Schermerhorn I am furious that my life was put in danger by Albany Avenue Truck and Trailers lack of care. They installed extenders on the rear 4 tires of my camper, but they installed them incorrectly, didnt tighten them properly, and shoved the extenders into the tires carelessly, causing both my left rear tires to blow out at once on Interstate 90 (where there was no shoulder), just a day after picking up the camper from Albany Avenue. Thankfully no one was hurt, but it was a terrifying, cost me a fortune plus 4 hours on the side of the highway, and it was 100% the fault of their carelessness. When I tried to contact them to tell them what happened, and at least get a refund, they didnt even bother to get back in touch.
1 /5
19 Main Warning: Stay Away from Albany Ave Truck
My experience with Albany Ave Truck & Trailer was nothing short of a nightmare. Be cautious and think twice before considering their services. We brought our truck in for a transmission cooler line repair, which would cost approx. $2k. However, Albany Ave Truck turned it into a whopping $10,000 bill by tacking on unauthorized repairs for breaks and routers.
The owners attitude is appalling. I would expect any shop, before performing a $10,000 repair, to obtain approval and confirm the customer has the funds prior to any work.
When I questioned the exorbitant charges, he callously admitted to operating without bothering to seek customer approval. His exact words were, "I dont have time or the manpower to call the customer for approval before we do any work on a truck."
To make matters worse, when I tried to discuss the astronomical bill, the owners response was a blunt ultimatum: pay in full or they would keep my truck. No room for negotiation, no attempt at customer service – just a hang-up.
Save yourself the headache and steer clear of this garage. I wouldnt wish this experience on anyone.
See attached Invoice
1 /5