Caliber Collision - Auburn (NY)

Maxmillian D. Had to get three recall notices from Subaru for my 2018 Impreza taken care of and I was not looking forward to it. Frankly, I was expecting the dreaded, you also need this, that and the other. Well, from my initial conversations with Nichole at the service counter, to the young woman dropping me off and then Nichole calling me only a couple hours later to tell me everything was done, I was pleasantly surprised and the service/customer service was excellent. I received a comprehensive vehicle inspection report and both recommendations (tires and cabin air filter) were honest and accurate. I must confess that I was armed with a first opinion from a personally known mechanic, that I trust for his honesty and integrity, before I took the car in for the recalls. Unfortunately, I dont know the name of the Fox Subaru technician who performed the service/inspection, but THANK YOU. Well done to both you and Nichole. Your performance reflects extremely well on yourselves and Fox Subaru service.

mgambuzz3 Great, prompt service! They quickly identified the issue with my Volkswagen Passat AC and got it back on the road quickly. Definitely recommended!

Deborah Mitchell Matt worked with me on a problem with ordering tires and it was a doozy!!! He never got upset and even stored tires and rims at the shop for me and helped me return the ones that were sent in error. He really goes the extra mile for his customers. We appreciate him and his team!

Nicole Gabriel Noticed my muffler sounded slightly louder .Called today and they were able to get me right in. They looked at it and told me my muffler flange had rotted and it had no bolt. They said it was a simple fix. They had it fixed within a hour . It cost me less than $100 totalfor parts and labor. Im happy with it so far. If it gives me any problems will update my review. Everyone was very courteous and nice...... Update Had another issue with my car. I had a good experience with this place last time so I called them back up. They were able to fix my vehicle and did it quickly and efficiently. The man who works here Craig went above and beyond to help. More places need employees like him. Will definitely be back ( hopefully not any time soon). I added a star to my review because of Craigs awesome customer service skills. I highly recommend this place.

Mike Thurston Super happy with the work done here. The staff was super friendly and very personable. So glad I took my Expedition here after hitting a deer.

Robyn Meade They went threw step by step what was wrong with my car and showed me what my vehicle parts were supposed to look like and they even explained to me what it could end up happening if it didnt get fixed and am I happy to have been able to find this gem in all of these rocks out there thats how I can explain it