Crunch Fitness - Lakeland - Lakeland (FL)

5 /5 Mike S: Been a member here for about 5 years now and I have always had a great experience with the staff and the trainers. The facility is always clean and they definitely do their best to keep machines up to date. My daughter and I have also had training for over a year and have both had great results and contuine to improve!

5 /5 Aileen Rodriguez: Crunch Lakeland has been the best out of the four locations I’ve tried. Josh and Tristan helped me with a membership issue and are always friendly. Crystal and CJ are welcoming and professional. The layout makes it easier to get a workout in, even when it’s busy. Definitely recommend checking this location out for yourself.

5 /5 Smith Geoff (Smitty): Super clean, members cleaned machines after use, re-racked weights, plenty of space, when i come back to lakeland this is my go to gym

1 /5 Marwan Mohsen: Terrible experience at Crunch. The gym is overcrowded, the machines are often broken or dirty, and there’s zero professionalism from the staff. The worst part was the customer service. Josh and Tevoln were extremely rude and unhelpful. When I told them I wanted to cancel my membership, they literally said, “We don’t care, we have plenty of members anyway.” That’s the kind of attitude you get here—disrespectful and careless. I tried to cancel multiple times and still got charged. It’s all about taking your money with zero accountability. Don’t waste your time or money here. You deserve better. Again Extremely disappointing experience with Crunch, especially with the manager Josh. I approached him to discuss an issue with my membership, hoping for some support to stay with the gym. Instead of trying to help, he told me “We don’t care about $30, we have enough members already.” That kind of attitude is unacceptable from someone in a management position. He made it very clear that customer satisfaction means nothing to them. Because of that disrespect, I canceled my membership—and not just me, but five of my close friends who also live in Tampa canceled theirs too. If you’re looking for a gym where you’re treated with basic respect, this is not the place. Terrible customer service, and clearly they only care about numbers, not people.

5 /5 Heather Forbes: I want to give a shout out to Megan Harvey, my trainer. She has been my coach for several years now through Covid and pregnancy, etc. She has been a great resource for nutrition, lifestyle changes, and accountability coach. I am so thankful for her and the time and energy she has invested in me. Her time and efforts will pay dividends for me throughout my life. She is extremely knowledgeable and takes the time to plan workouts for your individual needs.