Kaiser Permanente Pleasanton Medical Offices - Pleasanton (CA)

2 /5 The DuDe: I had a appointment with Dr Solomom park his first available appointment was almost 30 days out 4 hours before my appointment. Got a call saying he needed to cancel it. They told me the next available appointment was 18 days out. That means it would have took me close to 48 days to get a in person visit. With my medical provider . Went to the office to physically talk to Adult Medine manager and cant get any response from neither them leaves me feeling like my health. Is are really umportant and they will fit me in when they bookhave the time really disappointed in my medical provider. Wish there was more options out there. I wish my health provider cared about me

1 /5 vidya m: Our experience at this office was extremely disappointing and frustrating, especially considering we were there for a follow-up after my daughter’s emergency hospitalization for respiratory issues. She had been in the ER twice in one week and hospitalized for four days on oxygen and IV fluids. We had a follow-up appointment scheduled at 10:30 AM (confirmed via voicemail from a KP nurse), yet when we arrived on time, the front desk staff member, Lissette Fernandez, claimed the appointment was at 10:15 and that we had missed it. She printed a copy of the appointment and refused to acknowledge any possibility of error. We calmly explained the situation and asked if she could speak to the doctor or nurse to see if we could still be accommodated given the urgency of the follow-up. She refused outright — no empathy, no attempt to help, and no communication with the medical team. Instead, she told us we’d have to come back the next day and dismissed us without any further discussion. When we returned the next day with proof of the original appointment time, she changed her tone and said, “You should’ve shown me this yesterday, then I could’ve gone inside and checked.” But why didn’t she do that in the first place? Why would a front desk receptionist decide not to communicate a potentially urgent case to the provider? That’s not her decision to make, especially when a child’s health is involved. This experience was disheartening and upsetting. It revealed a serious lack of compassion and professionalism from the front desk. Families coming in for pediatric care — especially after a hospital stay — deserve better than to be stonewalled by someone who decides not to even ask the medical team for help. Kaiser needs to ensure that non-medical staff do not act as gatekeepers when children’s health is at stake.

5 /5 Peter Goldstein: Dr Sidhu is the best doctor I have ever been a patient of. She listens carefully to her patients and asks probing/relevant questions to gather evidence regarding their conditions. Her knowledge of medical conditions and their potential treatments is extensive, and she usually provides explanations to her patients of the likely reasons for their symptoms and her recommendations for treatment. In some cases, she has provided multiple options with pros and cons for treating a given condition, allowing me to choose the one I was most comfortable with. Her evidence-based approach has allowed her treatment to evolve efficiently, based on my response to treatment. She is also good at recognizing when a specialist is needed and doesnt hesitate to make a referral when needed. Im grateful to have Dr Sidhu as my doctor.

5 /5 Fr Ar: Dr. Young is very knowledgeable and professional. He explains clearly his plans, management, and treatment of your health issue. He follows up your medications with follow-up visits and adjust the dosage accordingly as low as possible to prevent over medication and side effects.

5 /5 Sandy Bendeck Rydell: Dr. Atchison is a wonderful, talented, and expert optometrist. She is so thorough and kind with our young daughter. I highly recommend her and am so appreciative of her care!