Sanford Auto Service - San Antonio (TX)

5 /5 Wayne Ramirez: I can’t say enough good things about Sanford Auto Service. My 2013 Ford F-150 EcoBoost has had issues since I bought it, and I’ve taken it to multiple shops over the years. It would run well at times, but never truly great—until now. When my timing chain went out, I brought it here for a full tune-up. While it was a big repair, they worked with me on the price, which I really appreciated. The result? My truck has NEVER run better. It’s been three weeks, and I’ve put it through the test—out-of-town trips, towing, 4WD—and it’s handled everything flawlessly. This is the best it has ever driven. From Tracy in the front office to the mechanics in the back (wish I remembered their names!), everyone was honest, transparent, and dedicated to quality work. I’ve also brought my Tahoe here for some repairs, and that experience was great as well. But the work they did on my F-150 was major, and I couldn’t be more pleased. If you’re looking for a trustworthy and skilled mechanic in San Antonio, this is the place.

5 /5 Snorkel Kitty: Very professional, and friendly staff. Everything went well, from the Tow Driver, to the Invoice Payment. Better communication than the last Repair Shop, hands down. They had my car finished when they said they would, and the car runs great. I will be a loyal Customer and recommend to others without hesitation.

5 /5 michael Flater: Good people and good service. They fixed my Tahoe in a timely manner and the vehicle is running better than when I brought it in. If I have vehicle problems, I am taking it to Sanford Auto Service.

1 /5 Matthew Solis: Ive been a loyal customer for 7 years with three vehicles only to be extorted for an extremely amount of money to change door handles and add w4 to the track of my sliding door. I had asked for an estimate before giving my car which I was told no estimate could be provided. I had asked again for an estimate not to hold them accountable but to get a rough idea. I was advised no estimate could be given because Ive been a loyal customer for 7 years. I did give the keys to the auto shop only to be told 2 hrs later. that is going to cost $900 which I respectively declined. Then was told it was going to cost $125 just for the diagnostics. It would have been informative information to give the customer what it would have cost for diagnostics because I might have just declined up front or even what parts could be used and the cost of those. Unfortunately the manager could not see through the forest, especially with me being a repeat customer continue to go back and forth with me until he decided to just for me to pick up the car. He did apologize upon picking up the car which I thanked him. Unfortunately, this whole situation could have been handled differently by simply just telling me that an approximate estimate of the diagnostic that it could cost. Take your car at your own risk

5 /5 Emu SCOTCA: Honest, fast, and helpful in a bind is how I would describe Sandford Auto Service! NOTE: They are a little tricky to find. Look for the blue and white Culpepper Cleaners sign (Sanford Auto Service is below on the same sign). There are two turn-ins for Culpepper. You want to turn in just below the sign and go straight down the little side alley. Sandford Auto Service is literally right behind Culppers to the right of this alley. My car had trouble starting up the day I was meant to make a trip to Austin. I originally took it to an Autozone and confirmed the battery was dead, so replaced it. But once the new battery was in, it turned on, then shut off a few times in a row, which was unexpected. The Autozone bloke thought the alternator might be bad. This put me in a bind as I didnt want to drive to Austin with the potential for breakdown once there. The regular dealer I go to for service didnt have an opening until Monday morning. I searched for Toyota repair and Sandford Auto Service came up. Tracy answered the phone and when I asked if there were any way to be seen and repaired that same day (this was early afternoon already), he surprised me by telling me, yes, he could get me seen today and would ensure Id be done before end of day. Wow! I made it over to them. Turns out, my alternator and cables were fine, along with the battery (Tracy even showed me the read-out). Possible it just wasnt seated fully or the anti-corrosion goo got on the contact points, no idea! But with that reassurance, I felt confident to make the trip. When I asked what the diagnostic fee would be, Tracy told me it wouldnt be right to accept payment and just told me to bring it back if I had further issues. Double wow! The real amazing part though, is the next morning, Tracy gave me a phone call to make sure I still wasnt having any issues and that I made it to Austin. Talk about quality of service! Cant thank you enough, Tracy, for helping me last minute and showing such thoughtful care! Its great to know Ive got a good place to go other than the dealership for any car issues.