Marlow Automotive - Plano (TX)

Mansour Elsharawy These guys fixed my cars broken AC with speed and a fair price! Super nice and they were so honest, didnt try to sell me something I didnt need. 10/10!

Shey I can’t say enough good things about Plano Automotive! From start to finish, the team was professional, honest, and incredibly helpful. They took the time to explain what was going on with my car and didn’t try to upsell me on anything I didn’t need. The service was fast, the pricing was fair, and the quality of the work was top-notch. It’s clear they truly care about their customers and take pride in their work. This is the kind of local shop you can trust—I’ll definitely be coming back for any future car needs!

Jimmy Le I brought my Audi in for a comprehensive vehicle inspection on March 3rd with a few concerns, one of them being that the coolant level was below the minimum line. Less than a year ago, I had the coolant water pump replaced at this shop, so I wanted them to check if the issue was related and potentially covered under warranty. They suspected a heater hose leak as the cause. When I picked up my car, I asked them to top off the coolant. However, once I got home, I noticed coolant sputtering from a hairline crack in the expansion tank — which turned out to be the actual source of the leak. This critical issue was completely missed during their inspection. More concerning, when I later changed my oil, I discovered that three underbody panels were missing from my car. I had unknowingly been driving without them for nearly a month. No one at the shop informed me that the panels had been removed or that they failed to reinstall them. It is unbelievable to know that someone who worked on my car ignored the fact that they did not reinstall my panels. I originally trusted this shop because of their high ratings and even returned to them for multiple repairs. Unfortunately, after this experience, I can no longer fully trust them. *****Update: After I posted my review, Jon, from Euro Auto, reached out to me the very next day. He apologized for what happened and let me know he’s using it as a learning moment for his team. You can tell he really cares about his business and how his customers feel. Jon went out of his way to make things right and offered great customer service to earn back my trust. I really appreciate that kind of effort, and because of it, I’ll be updating my rating of Euro Auto.

Ameen Shawwa I’ve been going to Sam’s Autocare for years, and I couldn’t be more impressed with the consistent, high-quality service I receive every time! From the moment I walk in, the staff is always incredibly friendly and attentive. They take the time to thoroughly explain any issues with my car and provide a detailed breakdown of the repairs needed. The turnaround time is quick, and my car always runs better than ever after a visit. The owner, Sam, is great—he runs an honest business, which is nearly impossible to find in the auto care industry these days. Its clear he genuinely cares about his customers and their vehicles. I also appreciate the clean and comfortable waiting area. Sam’s Autocare has definitely earned my trust, and I highly recommend them to anyone in need of reliable auto care. Five stars all the way!

Michaela Hardy They definitely live up to the name and showed Integrity start to finish! I found this place due to high reviews and I see why they have the rating they do. Their prices are fair and competitive with the area. If you find a lower price, I doubt you will find better customer service than you will receive here. It’s unmatched and top notch. From assisting with my transportation, to warranty on the parts, to complimentary soda/ coffee/water, thank you note, and all friendly helpful staff. They answered my many many questions and need for explanation / education with patience and clarity. They were upfront on all pricing and will not proceed until you sign and accept. The app they use is also very helpful to have everything digital to see and read what was done or wrong with pictures. Would highly recommend them. Also as a female, sometimes coming to these places can feel very uncomfortable. It’s important to me that everyone made me feel comfortable and respected. They definitely strive for excellence and to make sure the customer is satisfied.

Scott Aduddell I highly recommend this family owned repair shop. I had several issues with my Truck that ended up taking a few attempts to sort out properly. The team here at Innovative made sure that the job was done correctly. My old truck is now running better than ever. Thank you Ken, Tommy, Rick and the rest of the crew!

Jacob Stein Everytime I bring my car there they’re completely honest with me. Keep me updated and call me right when my vehicle is done. I’m moving to grand prairie next month. If I need any kind of work done on my car I’m driving here to get my car worked on.

Allaina Ferguson I discovered Plano Lube & Auto Repair one morning leaving a local gym and I’ve been a customer ever since. I stopped in for an oil change and they got me in and out…QUICKLY! And at a reasonable price. My most recent visit included several services and they even cleaned off my engine and everything under the hood. Of course I’ll be back!

John woodmansee I have a one off car. It is a 70 VW Squareback built on a 2001 Subaru frame and drivetrain. They were able to figure out a number of electrical systems on my car and kept me rolling along just fine. Thanks Ace!!

Salman Akram I have been using their services for almost 2 years now. Rafique is VERY knowledgeable and honest person. I highly recommend him.