Rck Repair
S F I’ve been going to Ray for years. He’s a solid guy who’s very fair and good with what he does. He’s the only mechanic I’ve paid more than what he was asking because I thought his work was worth it.
2 /5 D Gear: First, I want to say that I know very well our cars (we have a few of the same brand). I am very familiar with them as I work on them myself. Hence my review is not a common customers review.
The car which we brought to this shop was my daughters car (she was an out-of-state student). The car was in the shop twice for a repair and then for regular oil change.
I didnt like two things about the shop:
1. It looks like the mechanic(s) working on the car were clumsy. I could find oil spilled all over the engine bay and even on the front bumper. The oil came out of the used filter. They didnt even bother to clean the mess they made. Really? Is it a big job to clean after yourself?
They also dont pay attention to the details. While replacing the valve cover, they didnt move the lock pins from the old part. And now the engine cover does not sit tight and bouncing around. What mechanic could not notice that?
For me it sounds like lack of care about the customers car.
2. The second thing is even more worrying. In the invoice they say that they performed some free services. But if you check it out then they probably did not. In my case I am 100% positive that tire rotation was not done. I know what wheel was on which side and they remained on their original places.
I suspect that the battery check was not performed neither. But I dont have definitive evidence to make such a statement.
With all that said I am now curious what other surprises are waiting for me once I inspect the car more thoroughly.
Overall, I am quite disappointed with the shop. Especially with a dishonesty part. If you claim that you do something - then do it. Dont lie to your customers.
