Fernettes Automotive - Norwich (NY)

5 /5 Jeremy Mckee: Wonderful experience.He did the job that no one else could or attempt for a very reasonable price. He gained a new customer for life thank you so much. Happy wife happy life!

5 /5 june delgado: Great service. Transmission replacement on Dodge Challenger. I would highly recommend this place. Thanks again, Michael and Sam

1 /5 Walter Houston: I always try to shop local and let the working guy get some work. Went in on a Friday and the mechanic made an appointment for me on Monday. He said hed get the parts in and be ready for me. No worry, no hurry. Go in on Monday and he had not ordered parts. I ended up going to Mavis and was in and out in 3 hours. Sure sorry it didnt work out, but I wont waste my time again

1 /5 Jojo Chops: Absolutely never will we be bringing our vehicles to Fernettes ever again. Its unfortunate because when the father ran the shop, no complaints. The son (Ill avoid using his name)is running it now and he worked on our car. Our car broke down in December and the son said we could keep it at the shop for a few months til we came up with he cash to fix the car. At this point, I wish we just had it towed home. We were given a time when the car would be finished (1 week) we are only just now getting our car after more than 4 weeks. Every update with the car, we had to basically chase the son down to get updates and because he wasnt honoring the times or calling us to update, we had to call him over and over just to be told "oh hopefully next week". We understand it was a big job and apparently theres some staffing that quit, and there are other customers to work with, but we NEVER felt like a priority at all as we waited blindly in limbo for our car. When we realized the son was avoiding contact with us, and we confronted him, he told his daddy that we told him to "go /expletetive/ himself" (false) and I was told never to call the shop again (OK lol). The sons biggest issue is communication and incompetence. Why he runs the shop now, Ive no clue. We have been going to Fernettes for about 6 years and still need more work done....someone else more competent will be getting our business in the future. $6k and their work ethics are as laughable as their ability to do competent work in a timely manner. They are laughably a joke. I recommend finding another mechanic; unless you wanna put any plans you have on hold until the son figures out customer service and cars.

5 /5 Daly Billy (Billy D): Keith is a great knowledgeable mechanic. He is friendly and very good at not only doing his work but in explaining what he plans to do before he services your vehicle. All this at a more then fair prices on parts and labor. Try some of the vegetables at the stand right next to the shop. Trust me, you will enjoy.