NAPA Auto Parts - Gillees Auto Truck & Marine INC - Norwich (NY)

Alaskan Malamute Horrible place! Dragged my car side ways across the parking lot and never released the transmission so my 4WD was in neutral to load it on the tow truck. Broke the internal steering wheel lock, ripped off my front bumper and scratched the hood and fender with the tow chain. Then they said "You cant prove any of what happened!" Turns out the parking lot I was in had security cameras and caught it all on tape! AND 3 people in the shopping area Videotaped the entire mess with their cell phones! AAA is going after this place! BEWARE if you want to keep your car in one piece! See the photos!

Tyler Luyster Amanda is awesome- anytime I need a rental, she has one. She’s very helpful in understanding the repairs process and walks you through what you need to do. If there’s an issue, she’ll do what you can to make it right. The boys in the shop are top notch. I have had a couple of cars repaired there and there was never any issues. I haven’t had their towing service yet, but I know Tim knows his stuff and will probably do his best to ensure everything goes as smoothly as possible.

Judi Jeffer Fast prompt service. Thank you quick lanes. Had the F-150 towed there Monday morning. Fixed and ready to go on Tuesday morning.

keith tuccitto This shop is the best place to get your vehicles fixed they treat you respectfully and there very honest the job gets done right thanks again

Mark We purchased a Subaru Crosstrek

ymous Anon “NunYa” Worst service experience Ive ever had

Lori Joseph I’d give 10 if I could. I called on a Sunday morning and was met with the literal nicest person I’ve ever dealt with in customer service. After finally bringing my car in, Heather in the office and the guy in the shop who did the actual work were just incredible!! I’ve told everyone I’ve dealt with since to go to them!!! I owe the whole crew a drink at Park Place!!! Great service, great price!

Shorty Sam was a very knowledgeable salesman. He was courteous and not pushy at all, which was a plus to me because a pushy salesman will make me go elsewhere. He took the time to listen to what I wanted and he found it. He offered me other suggestions in case they couldnt find exactly what I wanted. They didnt have the color I wanted, so he reached to other dealerships and found the one I wanted. He put up with my numerous phone calls while they were looking for the trailblazer I wanted. All in all when I go looking for my next vehicle I will first see what McCredy has to offer and if Sam is still working there I will go see him first. Thank you Sam and McCredy Motors.

Chanise Belizaire I believe his name is Anthony, he was a very nice young man. Car is always fixed at a reasonable time. Prices are great and affordable! I will take my car back if I need to and would highly recommend

Edward Johnson These guys are great. Always accommodating, reasonable, and professional