PERCIVALS GARAGE - North Norwich (NY)

Michael Crandell I purchased a 2021 Ford Edge Titanium from Matthews Ford in Norwich in November of 2024. The Sales Consultant, Paul M., was very helpful, honest and, unlike past experiences that Ive had with other dealers, he was not pushy when it came to the add-ons, like extended warranty, service program or rust protection (I declined all). Since it was a pre-owned vehicle, it did not come with a manual, factory door access code or a second key fob. But, when I asked if I could get those, Paul and the Sales Manager, Mark L., made sure that I got them at no additional cost. During my first service appointment, for an oil change, the service department was very pleasant and helpful.

Dennis Harlow Through AAA’s geographical fencing, Hoffman Enterprises wrecker service was provided to me to tow my vehicle. It was a hot Sunday afternoon. Jon promptly informed me of the status above and beyond what AAA did. He also left his phone number so that if I had any subsequent issues while I waited for his tow. He drove me to my house, unloaded a bunch of gear from my vehicle and went on his way to drop at my shop for repairs. Jon offered repairs however, more than likely this was warranty work done by my own shop. I’d highly recommend Hoffman Enterprises, and Jon’s communication, knowledge and flexibility are superb.

Chanise Belizaire I believe his name is Anthony, he was a very nice young man. Car is always fixed at a reasonable time. Prices are great and affordable! I will take my car back if I need to and would highly recommend

Edward Johnson These guys are great. Always accommodating, reasonable, and professional

Richard Yates Recieved excellent courteous and professional service here 5-5-25. Had a 10am appointment for a tire swap and inspection. Will definitely return. Highly recommend.

David Solomon John Newton of Newtons Reconditioning did some really fantastic body work for us after our 2011 Hyundai Elantra was struck by another motorist. My wife and I have had an occasional fender bender over the last forty, so we definitely know good work from bad or mediocre work. John Newtons work is exceptional and he does it with no fuss. If you want exceptional automotive body repair work by a man who really takes pride in his work and also does it for a very fair price, we recommend that you see John. Thank you again, John, for your fine craftsmanship. You also have my apologies for taking so long to write this review.

Ted Strong Really appreciate Shawn and his work on my vehicles. He is honest and offers fair prices. One of the only mechanics that allows you to buy the part and he will install. Will always bring our vehicles here. Highly recommend.

Brittany White My family has been going to G&M since I was a kid (Im 34 now). Their work is always quality, their prices are good, and I never feel like Im being taken advantage of. Cant recommend them enough. I also never feel talked down to as a woman dealing with automotive issues. If I have questions, they take the time to thoughtfully answer them (like when I had to learn about how carburetors differ from fuel injection systems when I bought an 85 Chevy S-10 and the helped me get it tuned up).

Jeremy Mckee Wonderful experience.He did the job that no one else could or attempt for a very reasonable price. He gained a new customer for life thank you so much. Happy wife happy life!

Lori Joseph I’d give 10 if I could. I called on a Sunday morning and was met with the literal nicest person I’ve ever dealt with in customer service. After finally bringing my car in, Heather in the office and the guy in the shop who did the actual work were just incredible!! I’ve told everyone I’ve dealt with since to go to them!!! I owe the whole crew a drink at Park Place!!! Great service, great price!