Arts Auto Refinishing - Norwich (NY)

Oscar Gonzales They are honest and very efficient in their work. I am happy with their services. I have them as mechanics for more than 18 years. I have followed them in all their premises that they have had. I recommend them

batkhishig biiraa 6 star this guys is 6th star. Very professional he know truck. Trust him

Alaskan Malamute Horrible place! Dragged my car side ways across the parking lot and never released the transmission so my 4WD was in neutral to load it on the tow truck. Broke the internal steering wheel lock, ripped off my front bumper and scratched the hood and fender with the tow chain. Then they said "You cant prove any of what happened!" Turns out the parking lot I was in had security cameras and caught it all on tape! AND 3 people in the shopping area Videotaped the entire mess with their cell phones! AAA is going after this place! BEWARE if you want to keep your car in one piece! See the photos!

Michael Crandell I purchased a 2021 Ford Edge Titanium from Matthews Ford in Norwich in November of 2024. The Sales Consultant, Paul M., was very helpful, honest and, unlike past experiences that Ive had with other dealers, he was not pushy when it came to the add-ons, like extended warranty, service program or rust protection (I declined all). Since it was a pre-owned vehicle, it did not come with a manual, factory door access code or a second key fob. But, when I asked if I could get those, Paul and the Sales Manager, Mark L., made sure that I got them at no additional cost. During my first service appointment, for an oil change, the service department was very pleasant and helpful.

Tyler Luyster Amanda is awesome- anytime I need a rental, she has one. She’s very helpful in understanding the repairs process and walks you through what you need to do. If there’s an issue, she’ll do what you can to make it right. The boys in the shop are top notch. I have had a couple of cars repaired there and there was never any issues. I haven’t had their towing service yet, but I know Tim knows his stuff and will probably do his best to ensure everything goes as smoothly as possible.

Carla Brooks Our family has trusted Norwich Tire with our vehicles for many years, and they have consistently exceeded our expectations. In an industry where upselling unnecessary services has become all too common, Norwich Tire stands out for their honesty and integrity. They focus on delivering high-quality service at a fair and transparent price, and they genuinely stand behind their work. Their commitment to customer satisfaction and ethical business practices is something we deeply value. We’re grateful for the peace of mind they provide and will continue to bring our vehicles to them with confidence.

Alexander B After filing two separate insurance claims and having another company bail....three days later I called A&Js for a tow and they had the car at the shop literally in under 2 hours and without an issue. They will be my go to and Ill absolutely recommend them to everyone I know.

Dennis Harlow Through AAA’s geographical fencing, Hoffman Enterprises wrecker service was provided to me to tow my vehicle. It was a hot Sunday afternoon. Jon promptly informed me of the status above and beyond what AAA did. He also left his phone number so that if I had any subsequent issues while I waited for his tow. He drove me to my house, unloaded a bunch of gear from my vehicle and went on his way to drop at my shop for repairs. Jon offered repairs however, more than likely this was warranty work done by my own shop. I’d highly recommend Hoffman Enterprises, and Jon’s communication, knowledge and flexibility are superb.

Tony Schultheis These guys are great !!! Very reasonable prices and great work. I just had front & rear brakes put on my 2020 RAV 4. They had the best price in the area by far. I saved at least $200.00 over anyone else. I will definitely be using them again.

Edward Johnson These guys are great. Always accommodating, reasonable, and professional