Family Medical Group - Rensselaer (NY)

1 /5 Ellen Schirmer: Ive been a patient for years, no more. This practice is concerned more about $$ than it is the patient. Its almost to the point of being insurance fraud. The final straw can when an oral surgeon reached out for clearance for tooth extraction. I was told I needed to see the Dr. before she would sign. Why?? When did she become a dentist or oral surgeon ? This is not the first time for the unnecessary office visits. To top it off, shes extremely difficult to get an appointment with ---now I understand why. Im a cancer patient, so I see many doctors, its not like I dont have medical care. Her unnecessary office visit is a money grab and Im not supporting that any longer.

2 /5 Kristen Frank: I’ve been going here since I was age 13-15. (I’m 32 now do the math). I just waited on hold for 30 minutes to make an appointment with an “answering service” to find out they’re communicating with the MD office while I sit on hold. The date they offered me didn’t work with my schedule, and they offered me a call back from the office to schedule my follow up. (Mind you, my physical has been rescheduled 2x and canceled 1x BY THEM). I was told I’d get a call back for the last canceled, and I have yet to hear, so I chose to follow up with this outcome. 10/10 do not recommend. There are many other doctor’s offices with better communication out there. (I’m a fresh grad RN who has been making and taking people with disabilities on doctor’s appointments for 9 years, all over the capital district).

1 /5 Emily Derepentigny: Would NOT recommend. I have had multiple appointments cancelled day of without being notified in a timely manner, have to plan on waiting at least 45 minutes in the waiting room and an additional 20 once brought into an exam room. In hopes to avoid this, my husband attempted to schedule a telehealth visit, in which the provider was over 45 minutes late. After an hour, he disconnected. It wasn’t until another hour had passed that they reached out to him. They urge you to utilize the portal, however rarely respond and if they do almost always require you to schedule an in-person appointment. There have been numerous occasions where the providers do not follow up on concerns brought to their attention or send in prescriptions. The receptionists and nurses have been nothing but rude and have extremely poor customer service skills, I have been hung up on at least once. I had scheduled an appointment with the NP due to my primary not having any openings that work for me. They canceled my appointment (the morning of) stating I am unable to see another provider in the office if my primary is in for that day EVEN though I explained the only time she had was not doable for me. I asked to speak with a supervisor for clarification as I have never heard of such a thing. They never reached back out to me. Safe to say, both my husband and I decided that this is the last straw for us. We switched to CommunityCare today.

1 /5 Thiri H: If youre a patient seeking support and convenience, please steer clear of this place. All we needed was one little paper from the doctors note that clears the patient to work without restrictions. However, we were completely disregarded and put through loops. "Well give you a call back," they said, and we were told to wait more than necessary. I was patient, following up after the supposed 2-week timeframe for paperwork. Days passed, and I did my best to follow up, ensuring I followed instructions. However, they werent doing what they were supposed to on their end and blamed us, refusing to take accountability for their actions. "Youre not the only patient" and many other excuses were used to shift blame onto us for their lack of effort. The patient lost a job opportunity because the staff failed to provide the necessary paperwork and do the bare minimum.Its heartbreaking how some people can be so cruel and careless about another persons livelihood. Shame on them.

5 /5 Antonio Mandurano: When I moved to East Greenbush, one of the first things I needed to do was find a primary care to refill my important daily meds. I was able to get set up with Family Medical Group, and they are super close to my home. Its been really convenient, and I like my provider. I saw a lot of bad reviews calling out NP Cook, but in my several visits she has never made me feel like "just a check" or anything of the sort. She moves quickly, but I love that I can get in and out fast. Ive gone to an appointment on my lunch break and only spent 10 minutes in the office! Shes to the point, but doesnt miss relevant details either. She also was able to get me several referrals sent out to a few specialist I needed for continuing my treatment. At my old doctor, it was a battle to get even one referral! I cant speak on the other providers, but Cook is amazing in my book.