Partners in Family Medicine North Greenbush - Troy (NY)

5 /5 Crystal Graham: Never had any issues with this office, the staff is always friendly, sometimes there is a little extra wait, but with Healthcare in this day and age youll have an extra wait anywhere you go. Dr. Spaulding is very professional and understanding, she takes the time to really listen to her patients.

1 /5 Casey Pagan: Been with them for almost 10 years and Ive been switched from doctor to doctor to nurse practitioners without complaint. Ive rescheduled my previous appointment twice because of my job and they dismissed me from the practice stating Ive had 3 no call no shows which I do not just the 2 reschedules. They want 24 hours notice for reschedules and ive stated a few times to them that I cannot guarantee that if my job makes me stay. They have no sympathy. Me, my husband and 2 children all go here and now I have to find a new primary. I will never recommend this practice again.

1 /5 Trevor WolfGould: I had an appointment here today, my regular primary care provider was unavailable so I had said it was fine to be seen by a provider named Morgan Slusarczyk. I have serious back pain due to a long term injury and she brushed through the appointment in about 5 mins just by writing a referral to an another doctor. I felt like she didn’t care to spend time and ask information about the injury and my symptoms or really go in detail to talk about any medication that might help. This and a previous bad experience with the reception is going to have me switching providers. Jen Wiley is the is the only good doctor there and if you can’t get an appointment with her you’re better off going someplace else. The one time a year I ask for some medicine to help out with extreme pain and I’m treated like some kind of junkie, so unacceptable. 0/10 for this visit which I drove 45 mins to and the provider was 15 mins late.

5 /5 feist sarah: Never had a problem here. They’re always doing their jobs. Sometimes there’s a wait but not any longer than everywhere else. I don’t really understand why there’s so many bad ratings. I’ve been going here for years now. The only issue I ever had was when my primary left the practice and I wasn’t given any notice. People can’t be perfect though, there’s a ton of patients to contact. I honestly don’t feel this practice is bad in any way. And if anyone needed a new primary I’d refer them here

1 /5 Barbara Youngs: I have been a patient of Partners in Family Medicine before they become a Partners In Family. More than 20 years I have been a patient when they were CHP,CDPHP and Kaiser Permante well over 20 + years and I must say the quality of care has de-creased drastically. In all the years never had I been denied or turned away due to time constraints. I understand how time sensitive we are however I think consideration should be consider on both sides the patients as well as Drs. Meaning when a patient checks in sometimes there is a wait. Today I was 15 min late for my apt and was denied to be seen without so much as a nurse triaging me as to what I needed to be seen for. More times then I can count I have arrived for my appointment had waited way more then 15 min at times to be seen, hardly ever are you seen right away. Yet when a patient is late they are denied to be seen without so much as a Nurse to Triage you. I feel as a patient their care should be taken seriously A dr. office never knows who they are turning away and I feel at the very least if you are denied to be seen, the very least, the very least a nurse should triage a patient on why they need to be seen before you turn a patient away. I truly believe this was done in very poor taste and will not be returning to Family in Partners Medicine as today of all days I really need to see my dr. Due to my confusion I admit, I was 15 min late for my appointment however no way should that be a reason not to be seen without so much as being triage. Again you never know the state of the patient you are turning away...