Professional Medical Conduct - Troy (NY)

Juneame Lopez I see Dr. Santos. Very caring and professional. Phenomenal Dr

Gillian Wolff This is the worst practice I have ever had the misfortune of being part of. They cannot fill meds in a timely fashion and blame you. Weird religious iconography around the office. They are never around when you need them. Run far far away.

Alyssa Willi The whole team was amazing when I went in for my emergency c section. But the after care especially was amazing. My nurse joy was so sweet and informative with any questions I had. And always made sure I had everything I needed. she Definitely deserves some type of recognition for how great of a nurse she was.

ALAN ALAN I received a call from one of your offices, canceling a hard to get appointment. Was asked to return the call to reschedule. Gave up after 50 unanswered rings and the same result at other phone options. How do you call yourselves healthcare.

Marty Demarest I had a wonderful experience at the Samaritan Hospital Emergency room last night about 2am. Parking was nearby, and I was greeted by the person at the desk wth a smile. My wait was less than 10 minutes and the LPN who took my vitals was friendly and relayed information to the triage nurse promptly. Paul, the RN, walked me through the initial assessment, got the lab samples needed, made sure I was comfortable. A scan was done promptly and the wait for the lab results was less than an hour. The PA reported the results, explained them, and what followup should be. My total time was less than 2 hours but at least as importantly, each of the people I saw was responsive, friendly and professional. Their attitudes made this high stress experience as good as it could be. Thank you!

Diane Dewar Dr Wolff and the staff are very professional. Care is efficient and compassionate. I have been going to this practice for years and wouldnt think of switching to another primary care provider.

ALEXANDAR MCNAMEE The RensCo DOH responded to an after hours public health question immediately and thoroughly. All questions asked were answered with a tremendous amount of care and courtesy.

Michael Last night we had a big scare with our Chocolate Lab Bear. He’s everything to me so thank goodness for the staff at Upstate!! especially Dr Briggs who was truly exemplary!!! compassionate, sincere and showed that he truly cares . Thank you again to the entire late night shift on 3/1 … the region is lucky to have a 24 hour emergency Vet clinic like Upstate. Bear is on the mend ! Mike Lardizabal

Ashley Spano I’m currently staying here while they monitor me and baby to ensure I’m not going into preterm labor, and I couldn’t be more impressed with the care and comfort provided. First, the food here is great – by far the best I’ve ever had in any hospital, and I’ve been to quite a few! The dining staff is very friendly and accommodating. The nursing staff has been nothing short of amazing. Every nurse I’ve encountered has been attentive, kind, and genuinely caring—not just to me but also to my boyfriend, which means so much during a stressful time. They’ve gone above and beyond to make us feel supported and informed. The doctors here have also been fantastic. They are thorough, communicative, and quick to address any concerns or questions, ensuring that we stay updated every step of the way. Lastly, the facilities are excellent. The rooms are incredibly clean, spacious, and private. I was hesitant to be transferred here, over an hour away from home in an unfamiliar place, but this hospital has exceeded my expectations in every way. I highly recommend this place to anyone needing care!