AMC Psychiatry - Albany (NY)

5 /5 America Ray: Dr. Sandra Horn was the only provider that was phenomenal!! She provided therapy for my post partum stage and after. She has moved on to pursue other goals and she is definitely missed!!!

1 /5 Teris Yohe: I really enjoyed going to see Bernadette! The front office staff is rude and lack empathy! Courtney in the front was so nasty and when I requested to speak with a supervisor she acted like it was a joke. Not the kind of people to work in this field. It has now been almost a week and I have not received a call from the office manager. I guess they are too busy for their patients! Or Courtney did not give her the message. I am now unable to get my records.

1 /5 Harley Alderson: I been going there for almost 7 years never had a problem until this past July when I was given a new Dr. From the minute she met me she never looked at my records and assumed I was a drug addict and possess guns which isnt true at all. She messed with my meds and the last time I seen her was August. From that point on my appointments were canceled and yesterday November 30 I had a phone appointment scheduled she never called and claimed I was a no show. Shes not a nice person I asked for a change of dr and they refused. Im sad because therapist is great I give her 5 stars. Everyone was great until this new Dr came along Id give her 0 stars if possible for her being bigoted. The only reason they get 2 stars is because my therapist deserves 5 stars. With that all said Im going to a different psychiatrist starting December 19 because this dr crushed my faith in this place.

1 /5 Anna Myers: I strongly suggest you find care elsewhere. Refused an appointment due to my ins coverage even though referred after an inpatient stay and being told by Ashari (AMC employee) on 4/29/24 that if they did not accept ins I would be responsible to self-pay at the rate of 50% and that the billing office would provide amount prior to appointment. Rec’d call on 5/7/24 informing me my 5/9/24 appointment was canceled because they don’t accept my ins. Went round and round with Noreen regarding what I was told by Ashari and what Noreen was telling me. Noreen would absolutely NOT address my questions. Just kept repeating I needed to call my ins company. How is calling my ins company going to get me an answer on what Ashari told me? Ashari is an AMC employee. Has nothing to do with my ins. I pressed why I was told something different previously by another staffer and Noreen insinuated I was a liar saying “Ashari would never say that.” Like I would make up that information? Noreen also called me a “racist” when I asked her to spell her name and refused to transfer me to a supervisor after repeated requests throughout the 20 minute phone call. Going as far as telling me after multiple requests to speak with her supervisor that she was the supervisor. I questioned her because she previously told me she would have to talk to her supervisor and call me back. How do you have a supervisor one minute and tell me you are the supervisor the next? But I refrained from calling her a liar as she did me. Noreen ultimately hung up on me when I pointed out that she was being purposely evasive in not answering my question about what Ashari told me - I insisted she address the issue by either telling me Ashari was wrong or she was wrong or that was not an AMC policy - and it was at this time she terminated the call with no warning. Not the first issue I’ve had with an AMC office. It seems AMC is less than transparent when it comes to their staff, policies, etc. and allows their employees to treat the patients however they like and AMC has the nerve to hang signs in their facilities describing the behavior they won’t tolerate. Seriously? Leaves me with the impression they only care about the money, not the patients and probably are not at all concerned with their employees behavior. Shame on you!

1 /5 addy hoffman: STAY AWAY!!!!!!!!! I was seeing a provider here and she abruptly left the practice and was extremely negligent in the fact that she did not do anything to try to help me establish proper care with a new and different provider for after she was gone. This was back in April of this year and I am STILL struggling to find a new provider and I have now run completely out of medication and it is bad. This is incompetence and negligence at it’s WORST. I wish I had NEVER gone here to begin with for treatment. These people are so incredibly rude and useless and lazy, they have treated me so poorly and have made every symptom that I have much much worse. This situation has been so incredibly awful and scary, I wish that they would step up to help me as I am in need and have asked for their help any many times now with nothing to help me in the end. They make me feel like I am being such a burden when I was simply asking for a different provider’s number since they will jot treat me here. I need help and they basically made me feel safe and covered for my medications, and then they suddenly stripped away all of my securities and resources which created a situation in which I have now abruptly ran out of intense psychiatric medications which has worsened so many things. They do not want to help. They do not care. Please listen and AVOID THIS PRACTICE AT ALL COSTS!!!! AMC Psychiatry, you people are CRUEL AND AWFUL AND DO NOT CARE WHATSOEVER ABOUT YOUR PATIENTS.