Osceola Cancer Center - Kissimmee (FL)

5 /5 Mike Hovey: I have been a patient of Osceola Cancer Center for the last two and one half year since being diagnosed with Leukemia. If it were not for Dr. Febres, Blanca Melendez, Voanna, and Jennifer, I probably would not be here. Through this time they have supported me, kept working to find the medications that work best for me. It has been a journey of many blood test and adjustments to the drugs that are most effective to control my Leukemia. I consider myself fortunate to be in their care

1 /5 Alyssa Rios: If I could give 0 stars, I would. I am extremely disheartened and dissatisfied with this office. My mother has been dealing with severe medical issues, and her original appointment has been rescheduled twice. The last in-person appointment she attended, the receptionist was extremely disrespectful when we asked her a question to clarify something she stated. She was so rude that my mother felt uncomfortable to speak up the remainder of the time we were present. Not only are they impossible to reach over the phone, but the same receptionist we dealt with at the appointment is consistently out of line and disrespectful when she calls over the phone. Her poor customer service and complete disregard for the individuals calling in is unacceptable. We are all human and deserve to be treated as such. Giving people an attitude and stating “FIND ANOTHER DOCTOR” then hanging up on them when they have questions about their health and appointments is unacceptable. If you care about the wellbeing of yourself and your loved ones, I recommend finding another location, as this one clearly does not care. When I tried calling to speak with someone regarding how my mother and I were treated, the woman who answered ‘redirected’ me and informed me I could leave a voicemail for a supervisor named Mario. However, I was redirected to a voicemail that said, ‘any voicemails left on this machine will not be listened to.’ When I called back, my calls were ignored. Frankly, this location should not be in business, as they prefer to mistreat patients rather than provide proper care. I have seen other reviews with very similar situations. The offices fake responses claiming they are sorry to read about the experiences people are stating they’ve had is unacceptable. If the office truly cares about the patient and not just their online presence, save your fake apologies and actually do something about the poor services! Let me know when you’re ready to give me a call, actually see patients for their appointments, and hire real receptionists that can actually respect the customers that are coming in. Remember, as important and valuable you are to someone, so are the patients coming into your offices. I want the best care for my mother and that is why this review is to save all other potential patients from feeling the same headache and heartache when you are just trying to get the services you need. Find a better office that cares, I promise it’ll be worth it and could save your time / life.

1 /5 Hipolito Diaz: Im never coming back to this place. I did 6 weeks of chemotherapy with no problems.. Suddenly theres a new sheriff in town and her name is Stephanie. She treat the patients like if they are ignorants, desperate for a service. No respect whatsoever for the patients feelings. We are cancer patients Stephanie. We are scared. Our psychological and emotional status is all over the place. We need help not insults nor disrespect.

1 /5 Dulce Nunez: Poor communication. 1 month waiting for a response regarding my iron infusion and calling all extensions and leaving messages and none returned. Today after exhausting all the medical and reception staff I contacted the business office and she connected me with a real person. I am thankful to Miriam for a swift response and giving me an appointment after the other staff failed to acknowledge me, answer me or return my calls. Facility treats you well but the communication and coordination system needs order, accountability and proper leadership. Thank you Miriam for your efforts and I hope this facility can improve in communication. *update* changed my review to one star. A day before my long waited appointment they called and said that my insurance rejected my claim. I called my insurance and the insurance told me that their doctor filed a claim for the wrong medication and thats why it got rejected. Facility then insisted it was the insurances fault and took no accountability. One week later, I scheduled an appointment with the Lake Nona Cancer Center, and they were able to treat me on the spot and got everything approved within minutes. The doctor would not let me leave without the treatment because of how bad it had gotten while I waited for osceola cancer center and the confusion they created. If your illness is time sensitive be watchful of the follow up times and do your research before committing to any one facility.

1 /5 coamo50: Very unprofessional. I was part of the team. The staff and worked with doctors. I did love my job and was proud to say I was part of the team. Not once told I was doing anything wrong. I get a text message on social media on a Saturday that Im fired , because Ive made too many mistakes. I would think the professional way is talking person to person and explaining my wrong doings that led me to be let go. Not a phone call nor a face to face. Doctors are great however management needs to be educated some more on work ethics. Very disappointed on supervisors work ethic. I was told she need to speak to me on a Wednesday, she tells me she too busy with grandson. Thursday and Friday passed no call. Saturday I receive text message using social media application. But God dont like ugly. May they all be blessed. They showed me their true colors and Im grateful I wont have that long drive to work daily. I drove 10+ hours a week back and fourth. But Ill be okay. They did me a favor.