Florida Department of Health in Escambia County - Pensacola (FL)

1 /5 Jessica Thomas: Whomever answered my phone call on 12/4/24, which a half introduction, and ghetto tone, please fire her and replace her. It is one thing to answer a phone call in the manner she did, but to handle a person in the manner that I was handled was very unnecessary and ending the entire phone call with, WELL IT’S UP TO YOU, was not needed. She needs either better training or a different occupation. Unlike a few people I see that come through that door, I’m nothing of the sort and will not be spoken to that way. She showed lack of education, lack of compassion, and lack of professionalism. She by far is a person I would want to be over anything dealing with my information and/or child’s information. She spells out, gossip, rude, less than lower class, and mediocre education. Just generally speaking from the heart

5 /5 John Ransom: I usually dread dealing with government facilities and programs because of the bureaucratic maze you have to navigate to get anything done, however I was pleasantly surprised on my recent visits to the Health Department. The staff was provided the most personable and friendly service I have ever experienced with a government organization. I dealt with 5 individuals over 2 visits and each staff member was very cheerful and helpful. I had an appointment (which speeds things up a lot) and was in and out in less than fifteen minutes. Main entrance is in the back, the lot entrance on Fairfield is easy to miss.

3 /5 Erika Iversen: The scheduling appointments for vaccinations is the worst Ive seen for a business. Its always a true struggle. I have not tried the other areas of the department. The Building is relatively clean. Staff is friendly in person. Sometimes they run out of certain types of travel vaccine so be sure to ask before you show up for an appointment.

1 /5 Courtney Hannor: Today 2/28/2022 was my first time at this place. My sons dental appt was originally scheduled for 11:30am. I received a phone call from this health dept around 9:30am asking if we could move his appt to 11. Ok cool, get in get out right? NO! I arrived at 10:45 waiting at least 15 min just to check in. I finally check in, get my paperwork, sit, and turn in all my documents. Now mind you its pretty busy at this point but Im seeing more people come out the back than theyre calling to the back so Im thinking maybe it wont be too bad. 1 hr and 40 min later Im still in the lobby wondering how am I still waiting on an appt that was moved up 30 min......Everyone in the lobby that been there before me was gone including the people in line before and after me!! But wait theres more!! To top it all off they called out 2 more people names after everyone that was there before and after me had already left.... Ive finally had enough at this point and politely get up and leave with my son. As Im buckling him into his car seat they call me on my phone letting me know they are now calling me to the back(no I didnt go back in). If youre reading this I hope you have a better experience but if not youve been warned. If it was possible this place wouldnt even get 1 star from me. The pic attached is the lobby after being there over an hr and still waiting.

1 /5 Ortavious Porterfield: please fire the light skin girl with the freckles that works reception she is awful. Ghetto, low class and very unprofessional. If a patient comes in upset you don’t get upset as well you remain calm and see what you can do to help them and if not leave that person alone. She did not do that she wanted to argue with me and she did. Derick was no help I asked for a close appointment in June he set it for September when he had options because the last time I had a issue my appointment was the following week not months later