Community Health Northwest Florida Adult & Family Care at West Jackson Street - Pensacola (FL)

5 /5 Brian H: I was impressed by the genuinely friendly and kind employees. Everyone from the receptionist that squeezed my daughter in for her appointment after a mistake by the 9th Avenue office about my daughters pediatrician changing locations to the nurse and doctor who also arranged for her to be seen. To the professional and personable nurse and doctor that interacted with my daughter. Its important for children to have a positive impression of doctors offices at a young age and I greatly appreciate the efforts and attitudes of the employees.

1 /5 Jessica Thomas: Piss poor customer service. Phones calls are very rude, front staff is rude, and it is not just one side of the office. It is sad to say when a lot of us darker hue colored women have a seat in the chair, and lack professionalism in how they check you in as well as call to reschedule an appointment, it speaks volumes of how you need to restart a few people. I hung up my phone in her mid exit, rolled over and I prayed before I left this review because it needs to be said. If it was not for a lot us people needing healthcare, they would not be employed today. When my doctor left this office last November, AGAIN, I knew it was time for me to go and I do not regret my decision in finding new providers in another hospital. So I do use the term PISS POOR very strongly in this situation. Please be and stay blessed!

1 /5 Katelyn De La Garza: Truly every visit we’ve had in the last year had issues. To list just a few, 1.) we scheduled one for my youngest’s one year appointment, they never actually scheduled it. So the day of the appointment comes, but there’s no appointment scheduled. We schedule another one, but that now puts my baby 3 months behind shot schedule. 2.) Had an appointment for 10am, they open at 7:30 just as a reminder, so we show up for that 10am appointment, but the pediatrician is out of the office. Which is fine. But no attempts at communication? Zero calls, texts, emails, nothing to let me know we can’t do the appointment? 3.) Speaking of calls, it is close to impossible to get anyone on the phone for pediatrics. If you do happen to get on the phone with anyone, it’s after waiting for 20-30 minutes on hold. 4.) Child isn’t gaining weight like they want him to, which is probably due to him not eating enough solids, so any reasonable person would think let’s push the solids hard before we do anything else. No. They would rather pressure us into strapping down a one year old so they can stick him with a needle to make sure “nothings out of wack”. Couldn’t even tell me if they were ruling out any sort of illness or what, it was just to see. No, I will not be holding down my child so they can stick him with a needle over that. I’m not traumatizing my one year old child before even attempting literally anything else.

1 /5 Cara Hulion: What an absolute joke! I was referred to Community Health because my provider no longer orders/places the Nexplanon implant. I tried calling the Milton location because it was closer to get my initial appointment, and left multiple messages with no return call to schedule. I was essentially forced to try the Pensacola location. I live over an hour away, so I was a little frustrated that I would have to make an appointment for a consultation, which was nearly a two month wait, and then come back a month later for a second appointment to have my current implant removed and a new one placed. After waiting a little over 3 months from my first phone call to my second appointment, I arrive today only to find out that it was a wasted trip, because my Nexplanon was never ordered nor was my insurance authorized. Keep in mind, one trip is 120 miles round trip for me. What’s even more frustrating is that I received two phone calls today, both from staff asking if I could come in early for my appointment due to the provider needing to be out early for a meeting. Therefore, the staff had two opportunities to see that I was scheduled for a removal/insertion and two opportunities to reschedule me before I made the 60 mile drive one way, taking off work and rearranging my family’s schedule. And the sad part is, the staff sent the student in to tell me what had happened and didn’t even have the decency to let me know. She informed me I could come back in two weeks, which would be another 120 mile round trip. I asked for a refund of my insurance copay and it’s safe to say I won’t be back! I work in healthcare. I understand things do happen outside of our control, but this is completely unacceptable.

1 /5 Reece Callie: Had an appointment scheduled for at least two month and they waited until 9 hours before my appointment to cancel because I was a new patient and the doctor decided he was leaving early. Not to mention someone from the office called the day before and said NOTHING about having to reschedule. Don’t waste your time trying to get in here. Now I have to either wait until Jan to be seen or try to find another doctors office that actually prioritizes their patients, new or old. Very disappointed.