HCA Florida West Primary Care - Nine Mile - Pensacola (FL)

William Lamore After calling Baptist back I am happy to say that their customer service exceeds all expectations. I had previously had a really bad month followed by a really bad day. I let my mouth get the best of me and because of that they had a let me off the phone. I called them back today to request medical records and I was kindly greeted by Ali. She assured me that no matter what happened they are committed to my care. It is a rare thing to be forgiven for a wrong. It is a whole different level when the people you offended forgive and offer help and care.

Lisa Butler Alison Ray is a great primary care nurse practitioner. She listened to me and gave thoughtful and non judgmental feedback. I came in surly because the parking lot of the facility is under construction and the complex enormous so getting where you need to be isn’t easy. By the time my appointment was over I was calm and in a much better mood.

Lama Bean Ive been coming to this hospital for months and I must say the Radiology department is hands down the best department in the hospital. Every time I need to go and get imaging done the front desk lady is quite funny and provides an welcoming presence. The techs in the back for X-rays are professional and very helpful answering any questions that I had. When I had to followup with an MRI for my ankle the techs were outstanding!!!! What a breath of fresh air to have such an outstanding department within this hospital.

Tricia Harmon I’ve been here for 1-1/2 years. And I have loved it. The personal attention I receive has really helped me. I feel like they remember my issues from visit to visit. All the staff are nice and efficient. My mom past last month and Breanna has called me once a week checking on me. I’ve never had a nurse do that. You can tell she cares about her people. Dr Blanchard takes the time to talk with you. And to listen to you. You don’t wait hours and see the Dr for 5 minutes like most Dr offices. They make you feel like family. And as I’m in the waiting room you here the same attention with all the patients.

Eva Barclay Friendly and very helpful . Understanding staff and Drs. My kids see Dr Andrews she is great and answer any questions i have they are the best and I would highly recommend them to any of my friends that have kids .

Jo Verellen I would like to express my appreciation for Robins exemplary service in facilitating my appointment with a hand specialist. When the initial specialist was unreachable, she demonstrated initiative by forwarding my orders and x-rays to an alternative specialist, thereby ensuring prompt attention. Her thoughtful communication with me regarding her actions was particularly noteworthy, enabling a smooth and efficient experience.Thank you Robin

Chad Whitaker **★★★★★ Exceptional Care with a Personal Touch** From the moment I stepped into The Endoscopy Center of Pensacola, I was met with warmth, professionalism, and a level of care that instantly put me at ease. The staff was not only attentive but genuinely compassionate, ensuring I felt informed and comfortable every step of the way. The facility itself was immaculate, reflecting the center’s commitment to excellence. My procedure was handled with remarkable expertise, and the doctor’s reassuring demeanor made all the difference. It’s rare to find a medical team that blends skill with such sincere kindness—this center does exactly that. A five-star experience in every sense!

Elizabeth Rachelle Dr. Moore, his staff, and WFH were fantastic! Once I got the referral from my primary doctor I was seen at Dr Moores office a week later and scheduled for surgery 4 days later. The morning of surgery I was super nervous! It may have been a small procedure but it was my first so my nerves were on edge! The staff were fantastic. They answered all of my questions and took a couple minutes to calm me down. Everyone genuinely treated me like they cared I was their patient. Dr. Moore came in the morning of surgery to go over everything one last time. He was very friendly yet confident it was going to be a good morning. He even laughed at some of my corny jokes which made me feel a lot better about the procedure. I am 4 days post-op now and healing well. The scars look great and the pain is manageable! I would highly recommend doctor more, his staff, and West Florida Hospital to anyone looking to have a surgical procedure done!!!

Crystal Wilson My family and I love Dr. Lanza! We really love all the nurses and the staff as well. They have been really great at meeting the needs of my children and we are very thankful for each of them!

Mariann Demasi-Papazian Check in was a breeze with friendly helpful staff. Nursing staff were pleasant, patient and efficient. Dr. Bailey was awesome. She listened to my concerns and addressed each and every one of them with knowledge and compassion.