Big Brand Tire & Service - South Lake Tahoe (CA)

5 /5 Emily Davis: I found a huge screw in my tire and called Big Brand Tire & Service while far from home, but just miles from their shop in South Lake Tahoe. "Come right in!" they said, and patched up my tire, free of charge! While I waited, I marveled at the excellent service Erica provided for customers in line and on the phones. She is friendly, knowledgable, energetic, and cheerfully communicative with EVERYONE. Devon was the efficient mechanic assigned to my Toyota and kindly explained this unlucky tire is on its last patch before I should replace it. They were thorough and generous enough to replace my key fob battery too, when they noticed the warning that it needed a new one. I was so impressed with the professionalism and the pace of their great service. Highly recommend for your tire needs anywhere within driving distance!

5 /5 Mark Foster: The whole team down there did a great job for me. This is the first time I actually had a local business up here beat Carson pricing. And these were not off brand…I bought BFG KO3’s. The Alignment guy was really cool as well, caught a ball joint going bad and let me know before the He did his work. I was able to go home, replace the ball joint and they did the Alignment as soon as I returned. Thanks for all the help! See you all for the next set!

2 /5 Victoria Hemenes: Honestly super disappointed in the service that was provided by the technician everything started out great, quickly got me in ect. Reason for going in, needed new tires before a long trip as back drivers side kept going flat and tires were getting bald. They ordered a replaced my tires quickly but the technician damaged all 4 rims with the tools he used to remove them. He also scratched my car rubbing against it with his jacket zippers. The store ended up giving me a 400$ credit which was much appreciated. Fwd 3 days later I drove mine and other athletes to santa Clara sports event only to find i have a flat again back passenger tire. But with the new tires. Put air in and drove back. Took it into the shop and they said I have a cracked rim, and that I must of hit a pot hole in the bay. Which we did not at all! The only pot holes Ive ever hit was in tahoe months ago, meaning my rim was cracked when I brought it in and they didnt tell me and they still put tires on and sent me on my way. Extremely dangerous!!!!! The whole experience was stressful and now Im not able to drive my only car until my rim arrives! Will not go back!

5 /5 Rajesh nyamgoud: Outstanding service! A big thank you for the free flat tyre repair — truly appreciated. The team was incredibly friendly, kind, and supportive during an unexpected situation. They were cooperative, helpful, and went above and beyond to assist me. Without a doubt, this is my go-to place for any tyre issues in Lake Tahoe. Highly recommended!

1 /5 Sean Willis: I took my truck here for a tire rotation and alignment. I also asked them to check the front end to make sure it was all tight with nothing broken. I dropped it off first thing in the morning, then called them around 2:30pm and they tell me it’s all done, front end is tight, but I need brake pads/rotors/ and calipers. They say that my brakes are metal on metal and my front calipers are stuck. I have not heard any grinding indicating metal on metal or noticed any weird brake problems while driving. So thinking maybe my pads were very thin and they were being truthful, maybe exaggerating a little, I went and bought the needed parts. I used to be a mechanic working in the industry so when I got home and jacked the truck up and got the wheels off, I realized I was lied to. The brakes were thick and normal looking, no signs of a stuck caliper, no excessive brake pad wear, nothing. But, just to be sure I took it to another shop for another set of eyes as I haven’t worked on cars in years. This other shop confirmed what I saw, nothing wrong. Having worked in the industry, I could never imagine straight up lying to my customers. I am grateful I have the ability to fact check these things and did not pay this place $1500 for nothing. Absolutely shameful. I have been notified that the technician making the false diagnosis is no longer working for them, hopefully this is true. Regardless, tread lightly and do you research before spending big money here for repairs.