Higher Ground Autoworx - South Lake Tahoe (CA)

Liana Young I had the best experience here. I had the low tire pressure light come on while driving on Highway 89 toward South Lake. Because my tire had recently been patched for a nail, I wanted to get it checked by professionals before continuing my road trip. I looked online and saw a good review for Five Star. When I arrived, the kind couple immediately said one of their mechanics could take a look. Bob, one of the most helpful people I have run into in awhile, checked all of my tires. Not only did he remedy the problem, but he shared valuable knowledge on how to deal with tires in general! I left with such gratitude to him and the whole staff for helping me feel safe to get back on my journey. They all felt like angels to me. I would recommend Five Star Automotive next time you’re in South Lake.

Daryl Altman Great and fast service. They are great at communicating status and potential issues. Kyle was fantastic.

Don Larson I had a problem with my 2018 Subaru Outback. It suddenly would not move forward without a “stuttering” action. Got towed to Todd’s shop on a Friday afternoon. He was busy with other cars. We left it with him and by 5:00 PM he had determined that everything seemed fine. He hooked it up to his diagnostic computer and reset the system. Drove it all over with no issues. When I picked up the car before he closed on Friday he would not take any payment…saying “I didn’t do anything”. Oh but he did…He affirmed my faith that there are still people of GREAT CHARACTER. I concur with the other reviewers in their compliments to this man. Great to have a mechanic I can go to when I’m at my Tahoe home.

james madison Went into Franks on a friday afternoon. Explained that the starter had gone out on our diesel powered motorhome and we were at a near by campground. Frank said could call Monday and we would arrange replacement. 0800 Monday Frank called and said they would be out at 8:30. Matt arrived on time, was courteous, considerate, and went right to work. Two hours later job complete. What more could I ask. First rate operation all the way around. His shop looks like an old timey garage but man they know what they are doing. Thanks Frank and Matt!!

Gary Castleman Went in with what I thought was a a big issue, found out it was very minor. I called all of Tahoe and every place was a week out. Nick took time out of his schedule to help me get my vehicle going. This was true professional service for me.

Ricky Rancour Lake Tahoe automotive was great when working with my truck I own a business and needed the issue fixed quickly and they jumped on it and did a great job. They’re fast efficient and responsive not always what you get living in Lake Tahoe so they are awesome.

Julio Lombera I went to Lake tahoe on business stayed 3 nights on our last day there. my check engine light came on.we went to OReilly to get a diagnostic check they said we should get the car checked out by a mechanic before heading home since we had a 7 and a half hour drive.we drove to 3 shops and they did not want to help us everyone said we needed and appointment. We went to norms as our last resort to see if they could help.we were giving up hope but thank God that the lady that was there and the mechanic helped us out and explained that I had nothing to worry about with the check engine light it would be ok to drive home. What I am trying to say is that if u are ever in lake tahoe and need an honest and trustworthy mechanic please dont wate your time going anywhere else go to norms they are amazing people.

Destiny Sherman Great customer service! Went in to get a smog and was in and out in less than 20 mins! Would definitely recommend them!

Alison Tacker I would give John 10 Stars if I could!!! My Audi was having issues as I was making my way back to The Bay and I knew I wasnt gonna make it. John absolutely made the experience of breaking down the best it could possibly be. He clearly is an expert in his craft. I really appreciated his communication on what the issues were and how quickly he could get it repaired. His expertise and level setting of expectations made me feel comfortable and confident that I had found the best in the business to get me back on the road. If I lived closer, hed be the only person I would trust to work on my car. I often travel to South Tahoe, would be thrilled to schedule further maintenance at Higher Ground.

Andrew Gray Sam helped my family and I right away. We called around to several shops, but no one had availability to see us quickly. Sam helped troubleshoot our RV issue so we could safely drive back to Oregon. Great guy and super honest. Highly recommend!