Trios Urgent Care - Columbia Center - Kennewick (WA)

1 /5 Rose: My husband went in and saw Marvin Roman. He has bronchitis and this dipstick prescribed him Azithromycin without asking if he has heart problems!!! I almost had to call 911 last night because his heart rate shot up so high he couldnt catch his breath! Luckily I didnt have to but this guy needs to lose his license or go back to school because Azithromycin is known for causing heart problems and is no longer recommended for most people! Not to mention you are supposed to ask your patients if they have heart problems before you prescribe them!!

1 /5 Rachel Fajardo: Refused to see me 1.5 hours before closing. Absolutely no line or people in the lobby but they are too short staffed to see one person who has heart attack symptoms

5 /5 Gustav Solo: From my personal experience I can say that everyone that interacted with me had a nice and welcoming energy and attitude. Wish these people nothing but the best!

2 /5 Gretchen Havens: My family and I have never had a problem with the front desk staff or Drs, nps, or pas here until a few days ago june 30th i believe .. I came in with moderate to severe lower left back pain that at times wrapped around to my left overys are and felt like a severe menstrual cramp. I seen Dr Roman. Not sure if he was tired and just wanted to be done or having a bad day or what But I told him how long Id been dealing with it everything Ive been trying to manage it with. Maxing out tylenol and ibuprofren, using a tens pain machine, heat,ice, stretching, Epsom salt nothing was taking edge off.. my blood pressure was high he said he couldnt do any thing else but referred me to physical therapy and ordered an x-ray.. I left in pretty bad pain kept to doing my at home remedies. Did an x-ray the next day July 1sT. heard back about the x-ray July 2nd. I believe was told there was a shadow of some sort in my pelvic area they didnt know what it was and mild arthritis in my lower back. He suggested a rehabilitation center for my back.. So here I am thinking mild arthritis cant be this bad (unless flare up?).. pain wasnt getting better. I knew there had to be something more going on.. went into trios e.r. yesterday 7-3-24 told that dr all this, blood pressure still elevated, come to find out I have kidney stones.. Thank God for that e.r. Dr going above,beyond and treatment plan. Shame on the urgent care dr for not taking my vital signs into consideration and all my at home remedies..

2 /5 Ashley Garcia: First off. I feel like they put a sign to try and pursue people to not come in. Also when it comes to having to walk in and get a sports physical, they should have a somewhat better system. (Such as, maybe having one of the 5 cnas fill out paperwork and then have doctor sign off. Especially when there’s NO issues). That way the people and children that are sick in pain etc., can be a priority. They seem to NOT care about you or the wait times. The nuse that took care of us was AMAZING. She definitely knows how this place is ran. Also it’s really unfortunate and unprofessional when the waiting room is so full there’s nowhere to sit so us patients hear the staff talking very ugly about other patients. Makes me wonder what’s being said about everyone else. I understand we are all short staffed and over worked. But….. being a multi million $$$ company. You definitely need to reassess some staff and systems that can positively boost this place. If I was given a chance to give my feedback in person. I could go on. But if you don’t have to come here. DONT!!!!! Unless you have 4-7 hours to wait. Sadly