Trios Birth Center - Kennewick (WA)

5 /5 Emma Robinson: Just had my second child, first child at the new location at the hospital. My amazing Obgyn Dr Ponder and my amazing nurse bree got me thru a suprise successful vbac, came in already at a 10 with my water leaking, and my nurse bree really helped me push through all the pain and helped me through my vbac, I know I couldnt have done it without her and my Drs encouragement. Even came and saw me and baby the next day to make sure we were doing good! My doctor and my nurses were truly amazing. 10/10 experience.

5 /5 Brandon: Wife wanted to deliver here after a bad experience at Kadlec last time. We liked that the nurses introduced their replacements at each shift change. Specialists (lactation, speech, hearing, etc.) and pediatricians were all very timely, professional, and knowledgeable. Nice, clean rooms and facilities. Overall a fantastic experience.

1 /5 Milanna DeGeorge: I had a terrible experience here. After talking with other doctors while being now pregnant with my second child, I know that the nurses and my OB at Trios Birth Center should have gone about my care much differently. I ended up having a healthy birth, it was made to be a very traumatizing and stressful experience in ways it didn’t have to be. There were multiple miscommunications with my doctor that led to treatment/procedures that weren’t necessary. The worst of which was that while pushing (no epidural) I declined a cervical exam from the nurse twice, which I have every right to decline, and instead of respecting my autonomy she brought in my doctor who also insisted (not asked) that I have a cervical exam while pushing. I did end up saying “okay,” but I feel that I was coerced. The exam was by far the most painful thing I have ever experienced, and was completely unnecessary, especially since I had already declined. They also didn’t properly clamp the cord on my son, and he lost enough blood that they had to do extra testing on him to make sure he hadn’t lost too much. Ive established care elsewhere and would not recommend this birth center, or OBs to anyone.

4 /5 Shanzy Ogden: Had my second baby here. The birth went smoothly and since this is my second kid I knew what to expect from the hospital as far as the stay itself goes. The doctor was nice and got me taken care of. When in the recovery room though, the nurses will tell you to get rest but then pester you every 5 minutes, it’s just a fact. Almost all of the nurses were super nice. There was one or two that had a bit of a stanky attitude. The food was hit or miss. The salads were good but pretty much everything wasn’t. I had food and snacks brought in. Some of the over night rules are a little ridiculous. I have an older son who is quiet and respectful. He was not allowed to stay over night. I can see a younger kids or several kids being an issue but just one quiet kid shouldn’t be an issue. One of the nurses didn’t even realize he was there that’s how good he is. Coincidentally, they kicked me out the day after giving birth even after telling me I would be there for a week. I had a third degree tear but was happy to be sent home the following day because I wanted to get ACTUAL rest. Shout out to the NICU nurses and doctors! They are all super nice and know their stuff. I trusted them taking care of baby while there. Everyday there was progress so I felt I could trust them. I’ll also note the hospital is clean and well maintained.

1 /5 Sarah Taylor: My care at Trios was far from accommodating or caring. You held my daughter an extra 4th night because of intermediate billi levels just to use our insurance. You discharged me at the same time because of a hospital policy that my vaginal stay was past due. You pulled my pain medication after a third degree tear with no warning. You stopped cleaning my bathroom which was completely disgusting. I asked for water & ice to keep hydrated & for pain management & no one would bring me any. You held us there to get money out of our insurance because while being present in the NICU my husband & I both heard nurses discussing loudly patient care regarding insurance. Making decisions whether or not to keep infants longer based on their health care coverage! NO infant’s care should be determined by what health care coverage they may or may not have. You have no right to hold infants longer than they need away from their parents because your NICU numbers are down! I had to ask the pediatrician to slow down because I couldn’t even understand her or see her face! Once again we were treated like she was just another baby & I had no reason to want updates about her. How was I suppose to take care of my brand new baby with no access to pain medication, an absolutely filthy bathroom with garbage overflowing, no access to clean towels, a slippery floor, no water to keep myself hydrated, & no ice to numb the pain I was in. The charge nurse came into my room when I went down to NICU to explain my frustration & she ripped into my husband yelling how dare me to question her nurses on duty! I was bawling to anyone that would listen because of the situation at hand & because no one was listening to me. The only response I got from most nurses in the hospital was questioning whether or not I had post partum depression! At this point I had 7 hours of sleep over a 4 day time frame. I was delusional. I didn’t know if they were going to charge our insurance thousands of dollars for me staying there by being discharged. I had no idea the hospital had a policy regarding automatic discharge orders. My doctor, the hospital & the nurses were not communicating with each other. I simply needed someone to listen to not be treated like another number being treated at the hospital. The charge nurse was completely rude & her only response was I could fill out a patient survey at the end of my stay. I wasn’t being a needy patient. I just simply wanted someone to meet my basic needs to function after a 34 hour birth, sitting in the nicu walking back & forth every three hours to nurse my baby in horribly hard chairs. After she was released from NICU to finally nurse her & cuddle her which I thought was going to happen in rolls the lights for her intermediate jaundice levels. At that point she didn’t need these lights..She needed her mother to cuddle her & nurse her. They tried making me stick her back under the lights even after her final blood draw & at that point I had had it. I started refusing any other type of care because at that point I had done all the hospital wanted from us. When the pediatrician came in with her numbers that only went down from 11.5-11.3 she started to question some newborn rash on her. Looking for another reason to keep her even longer! We were treated like these vulnerable first time parents that were being negligent to their child. I was asked why we hadn’t made an apt yet to get her into her own pediatrician. You see the hospital has a policy that you can’t schedule an apt with a provider until the patient is discharged! So why were we being questioned why an appointment hasn’t been made if the provider knows we can’t make one? The pediatrician made us call on the spot like we were being negligent. Therapy is needed after this terrible stay. Never would I recommend Trios.