Brushy Creek Family Physicians - Wyoming Springs Drive - Round Rock (TX)

2 /5 Nicole Santiago: We have been patients of this practice for 10 years. Today my son was denied to be seen because he hasn’t been there in 4 years and doctors have changed. He is now considered a new patient? That doesn’t make sense because my younger son was seen last week and also hasn’t been there for a few years. He was able to be seen with a different doctor with is fine. Also, I am being told that the doctors aren’t accepting new patients at this time, but we are established patients. I understand there aren’t appointments same day due to weather and closures but there are no options given. I have had this happen a few times with this practice now, since our previous family doctor retired. It’s very disappointing and upsetting because when one is sick, one does not have the energy to be going back and forth trying to get in to be seen with a doctor. We are always being consulted to go to an urgent care. What’s the point of having an in network doctor then? It ends up costing us more having to visit the urgent care. Sadly, we will be moving on and leaving this practice.

5 /5 Christian Acevedo: Im surprised to see some negative reviews regarding the office staff because Ive been going to this practice/location since September 2021 and have not really had any bad experiences with them. Theyve always been kind in person. Over the phone I feel like some of them can be short or seem rushed but I also assume the phone is constantly ringing so theyre just trying to get everyone helped as quickly as possible. I dont know who the referral coordinator is, but theyre incredible. My insurance requires referrals for specialists and Im grateful this office allows you to call and share what specialist youre trying to see and for what reason and the referral is processed within less than 48 hours. When they expire, a simple call noting it needs to be renewed is all I need and bam. Ive been seen Ashley Bubb, NP and shes got a great bedside manner and, I believe, genuinely cares about your wellbeing and health. I usually only visit for my annual, but this year Ive had to visit several times and have had the chance to experience how she practices more and more and Im very happy. Shes receptive and willing to work with your requests but also notes any issues or things that could potentially interfere. Her nurse, Abby, is also incredibly kind and shows a genuine interest in what brings you to the office that day.

1 /5 Irene M: Mariah at front desk is absolutely rude and disrespectful. Stated she has worked there for 4yrs and in those yrs she has learned it is appropriate to cut off a patient mid sentence and argue with them when they are trying to explain how there was a misunderstanding. Apparently it is always the PATIENTS responsibility to have ensure front desk have truly updated demographics. If I gave you demographics months ago you should already have updated that in your system and at next appt verify it is still accurate. When I tried explaining I had not gotten appt reminders and that caused me to no show so I just wanted the message passed along so the provider so she knew it was not intentional, she immediately responded with “that’s your fault”. Ma’am as a clinical staff you should’ve checked with me at my last appt that the demographics were accurate, I was there ill and in pain, at that moment I am assuming the records on your end are up to date considering I had provided it MONTHS ago. To go back and forth with a patient and cut them off is distasteful and unprofessional. All I asked is if it could be documented and you immediately jumped at pointing fingers and having a tone. That is not how you handle patient care. Review your job description where it states a job duty is to review patient demographics. She should probably be trained on active listening and de-escalation skills. This isn’t the first time something like this has happened, last time FD failed to update my insurance after I had already provided it to them. I do want to call out that Michelle and Kristina were professional and polite when speaking to me after Mariah cut me off by putting me on hold.

1 /5 Isaiah Valdez: was on hold for about 20 minutes just to ask a question about scheduling an appointment as a new patient...just to be told there wasnt availability until mid April. disappointed to be bounced around 5 times in 20 minutes to finally get to someone who seemed a bit snarky.

1 /5 Angel Arias: Mariah the surgery coordinator is absolutely terrible at her job. Not only does she lack the ability to actually LISTEN to a patient, she is also extremely rude and dismissive. I felt so uncomfortable and rushed over the phone with her. For the past 3 weeks, i’ve been waiting on my referral, which nobody seems to know about… As i tried to give more information to Mariah/maria, she rushed to cut me off, or would reply with “i don’t need that” in an ugly/rude tone. Mariah is far from a mind reader. She lacks the patience, and mental capacity to be an over the phone representative. I’ve seen another comment about her as well a few months ago, so i’m sure i’m not the first incident. Her attitude is unacceptable, and part of the reason I will no longer be dealing with brushy creek.