Cook Childrens Emergency Department (Fort Worth) - Fort Worth (TX)

Katey Shelton I went in for an ACL surgery and was so nervous as I have never had surgery before. I just want to say how incredible the nurses are at this hospital, especially nurse Elizabeth. They are all so caring and kind. I never had to ask for anything. Warm blankets were brought to me throughout my stay and they made sure I was taken care of every second before and after my surgery. My doctor Travis frantz is amazing and answered every question I had. I really recommend this hospital, doctors, and nurses. Thank you!

Ishi Akuma The staff in the ER were amazing, kind, and hard-working, and professional. They explained every part or my treatment even though they found everything to be normal and had other patients to care for. We need nurses and doctors with the amount dedication and care exhibited by the staff. I saw so many complaints in the reviews about how theyd get better care at Harris Methodist. I know being sick is an awful uncomfortable and scary experience which can make us our worst selves. The nurses handled each situation with care and professionalism. I cant imagine how difficult every aspect of their job is and their service to our community is so important. JPS is a public hospital with public hospital funding. They do the best they can with limited resources and treat everyone even if you dont have insurance. They offer JPS connection to offset costs as well as primary care to people without insurance. Harris Methodist is a private hospital that treat individuals who have insurance so of course they have fancier commodities and shorter wait times. For those who go without, we are so lucky to have Public hospitals like JPS with incredible staff. The only thing you should ever care about when being treated by a doctor is that they do a thorough job when caring for you. JPS does that. 10/10

Douglas Perkins jr Why can I not reach the mailroom

Denise Gage Dr. Citrons NP Gail Smith was very attentive to my issue; however, the USMD system is awful! In order to call with a concern or get an appointment you have to go through their main call center. Then if you are lucky, you will be transferred to your doctor office. When a referral is made is remains in their system and is not scheduled for 24-48 hours despite the reason. For my dad, it wasnt scheduled at all. The call center said 24-48 hours to get approval but it had been three days. When she checked she saw no authorization was necessary so scheduled it 3 weeks out! This was for an urgent care situation. Once again the call center person determined whether it was urgent rather than assuming the PCP referral indicated that. The CT referral did not show up in their system and was scheduled a week out from when it was ordered. Overall, a very frustrating experience!

Cameron Thompson This complaint is strictly in regards to security officer Dunn. This employee lacks compassion and care in regards to families that have just lost a loved one. Thankful for the nurses and managers to advocate for our family, but Officer Dunn has no concern or regard of the circumstances for families based on his interactions that were completely unnecessary, disrespectful, and does not fulfill the mission and heart of the hospital. I hope that he receives appropriate training to better serve the community otherwise he poses as a deficit to your hospital system.

Ashley Johnson I was an involuntary admit due to a psychosis episode. Let me start off by saying that I’ve worked at hospitals with direct contact with patients (I don’t want to explain more to remain anonymous). I had NEVER treated a patient the way I was treated at this ward. When you’re dealing with a patient under stress and in panic mode, you do not respond with an aggressive tone. You keep your hands visible at all times. Do what you need to do in order to de-escalate the situation. This “hospital”, if it can even be called that, did none of those things. I was billed $500+ btw, and had bruises all over my legs because I was struck

Chong Hong Immunization clinic nurse Ms. Rhonda was so kindly assisting me today that I feel valuable as a patient. Thank you.

Jill Hill Dr. Ellis and his staff were very professional and thorough. I was impressed with his diagnostic protocols to identify the exact problem. Dr. Ellis made it easy to put my spine issues in his hands. I would definitely go back to him again. Thank you Dr. Ellis, my pain is gone!

Charles Graham Had my gallbladder removed and Dr. Tam and his staff we’re awesome