Van Rensselaer Manor - Troy (NY)

ALAN ALAN I received a call from one of your offices, canceling a hard to get appointment. Was asked to return the call to reschedule. Gave up after 50 unanswered rings and the same result at other phone options. How do you call yourselves healthcare.

Antonio Mandurano When I moved to East Greenbush, one of the first things I needed to do was find a primary care to refill my important daily meds. I was able to get set up with Family Medical Group, and they are super close to my home. Its been really convenient, and I like my provider. I saw a lot of bad reviews calling out NP Cook, but in my several visits she has never made me feel like "just a check" or anything of the sort. She moves quickly, but I love that I can get in and out fast. Ive gone to an appointment on my lunch break and only spent 10 minutes in the office! Shes to the point, but doesnt miss relevant details either. She also was able to get me several referrals sent out to a few specialist I needed for continuing my treatment. At my old doctor, it was a battle to get even one referral! I cant speak on the other providers, but Cook is amazing in my book.

Dr. Karen Jordison I travel a distance to get here. I have been coming for many, many years due to a condition I was born with. The ladys in the chemo center are Amazing, true professionals as well as every nurse who works there. Dr.Silvers was my Doc many years, now I have Dr. Tye...He is wonderful and very positive. I will never go anywhere else. ❤

Crystal Graham Never had any issues with this office, the staff is always friendly, sometimes there is a little extra wait, but with Healthcare in this day and age youll have an extra wait anywhere you go. Dr. Spaulding is very professional and understanding, she takes the time to really listen to her patients.

Gillian Wolff This is the worst practice I have ever had the misfortune of being part of. They cannot fill meds in a timely fashion and blame you. Weird religious iconography around the office. They are never around when you need them. Run far far away.

Marty Demarest I had a wonderful experience at the Samaritan Hospital Emergency room last night about 2am. Parking was nearby, and I was greeted by the person at the desk wth a smile. My wait was less than 10 minutes and the LPN who took my vitals was friendly and relayed information to the triage nurse promptly. Paul, the RN, walked me through the initial assessment, got the lab samples needed, made sure I was comfortable. A scan was done promptly and the wait for the lab results was less than an hour. The PA reported the results, explained them, and what followup should be. My total time was less than 2 hours but at least as importantly, each of the people I saw was responsive, friendly and professional. Their attitudes made this high stress experience as good as it could be. Thank you!

Jamie Brown I had to switch practices when my neurologist just up and left his practice. My first visit to the Clifton Park Neurology office was amazing. I was skeptical and sad I had to switch from my old neurologist but now Im thinking it was a blessing in disguise. I saw Ian Sherman NP and he was just an all around great provider. He put my anxiety at ease and was extremely informative. All of the front desk staff was also super friendly and very pleasant to deal with. I am so happy I was referred here and would recommend to anyone looking! So relieved that I found such a great new place to establish care ❤️

Jacqueline Cubano Dr. Brilliant is an excellent doctor. As young as she looks, she is quite experienced and has been practicing for quite some time. When I was working for an agency years back she was the primary care doctor for one of our clients and was so attentive to his special needs that when I moved nearby to her current office location and saw she had openings, it was a no brainer. I know that if I email her with a question or concern, she will get back to me within a few hours. She has been gracious enough to give me advice on if something warrants a visit which is helpful for someone with a busy schedule. Her front desk staff are amazing and will find room for you if you need to see her right away. On a side note, the nurses are compassionate and sweet and the bloodwork technicians there are the best ever. They make giving blood so easy. I was in a serious car accident a couple years ago and Dr. Brilliant coordinated between all of my providers seamlessly. I would go to see a specialist at 9am and sometimes within an hour she would call me and follow-up with me having already written a report and talked to the other provider. She is diligent about following-up and making sure you understand what is going on. I had a mysterious reaction to something outside that needed treatment and she did everything she could to determine what was going on and did so quickly. Without asking, she contacts other providers to make sure they are scheduling my follow-ups in a timely manner. If my pharmacy requests a refill, her office is so quick to respond. I cannot tell you how secure I feel having my health in her hands. I would recommend Dr. Brilliant a thousand times over. She is the best.

jason miller My grandmother was sent here a couple of months ago, and I had only seen a place like this in movies. I helped to move her in on her first day, and immediately, I had a great feeling due to the staff members I had met. Everyone I met was kind and compassionate and provided the most professional care. This type of care and professionalism should be a testament to care across America when you have a loved one who needs this service. I witnessed firsthand the hard work and dedication from every staff member. If you have to make this hard decision, trust me, you would want your loved one here. I want to send a special shout out to the 3rd floor staff, Wing A3, for their rock star treatment of my grandmother. We are forever grateful.