Samaritan Hospital- Emergency Room - Troy (NY)

1 /5 Shari Olson: Its hurry up and wait, I have never seen patients in the waiting room with an IV in their arm. Or the old man who was just trying to get home and no one paid him any mind. Nurses who should have retired years ago, but still wants to try to put in an IV for the third time. Now the doctors, what doctor may be one maybe two the rest are LPN and NP, you sit around sick and after 8 hours and still no body I left. This place has been going down hill for years, turning it into a Trauma Center like Albany Med didnt help because they cant keep it staffed stay far away

5 /5 Marty Demarest: I had a wonderful experience at the Samaritan Hospital Emergency room last night about 2am. Parking was nearby, and I was greeted by the person at the desk wth a smile. My wait was less than 10 minutes and the LPN who took my vitals was friendly and relayed information to the triage nurse promptly. Paul, the RN, walked me through the initial assessment, got the lab samples needed, made sure I was comfortable. A scan was done promptly and the wait for the lab results was less than an hour. The PA reported the results, explained them, and what followup should be. My total time was less than 2 hours but at least as importantly, each of the people I saw was responsive, friendly and professional. Their attitudes made this high stress experience as good as it could be. Thank you!

1 /5 Deb Gilchrist: Right now we have been in ER for over 6 hours and have yet seen a glimpse of a doctor. My daughter is a insulin dependent diabetic and has not eaten since earlier today. NEVER AGAIN!!!!

1 /5 Enzo Vergara: Hi my name is Enzo, probably the whole emergency room might know me by know since I was just there all day asking for help but I got to Samaritan Hospital at the emergency room in Troy by 10:30am with no line for check in or nobody even waiting, they checked me in right away and probably 5 minutes later I went right into the Physician, so I thought “oh wow perfect this is going to be quick and simple, going to leave here happy and healthy as I should”. Till now: I left the emergency room at 7:00pm and still with the same pain and problem that they didn’t even solve for me. Now I have to go to a clinic tomorrow for they can solve my problem that they called to make an appointment. What a simple day it could’ve been if they just did that earlier when I got there no? But no, they made me stay there all day in terrible disgusting rooms that they even notice to clean or sanatize for my own safety or for anybody else’s , I had to go to someone to let them know how dirty it was and then they noticed how bad it was. The amount of “sorry’s” was not appreciated at all. I’m there for an emergency for a reason but they didn’t care basically, I left unhappy and never ever going there again. Let’s just say don’t go there to waste your whole day! They don’t prioritize anyone unless your dying right in front of them or probably not, who knows. Worst experience ever, never going to an emergency room at Samaritan hospital like this one ever again. I thought emergency rooms was for an emergency that “provides unscheduled outpatient services to patients whose condition requires IMMEDIATE care”. Please don’t ever go here! I wish I gave them 0 stars!

1 /5 Jennifer Sciuto: My husband was admitted due to a crisis state. He kept texting me begging me to save him and come give him comfort and a hug. The security guard repeatedly said he didn’t know what was going on and had me wait hours before I got myself admitted in an attempt to get closer to him. After that I was told by a dismissive, rude and pompous nurse that he was allowed no visitors. When asked why she refused to give me an answer. These hospital workers are subpar and don’t give 2 shits about the human beings that are trusting them with their life. They want them in and out as quickly as possible no matter if they actually provide any medical care. This entire hospital is a joke and I will rejoice the day it gets shut down. It does more harm than good and the community deserves true compassionate care not half asses bullshit because nurses are understaffed. Boo hoo. Get a different job if you’re going to be a jerk.