Quick Lane at Matthews Ford - Norwich (NY)

Kelly “Sunnyflower67” Excellent customer service and teaching skills are top notch. Kids are learning how theyll need to conduct themselves out in the world of paying jobs theyll need to keep. Technology careers are the way to go in the country, and have been for the past 15 years at least IMO. I feel comfortable taking my cars there. They are selective in what they take in, however. It matters what the future mechanics are learning that quarter. I should mention that girls are just as much encouraged to pick auto shop and are welcomed by the instructors and treated no different. I feel qualified to review because my daughter attended Norwich Tech and had many friends in the auto shop, and visited the shop a lot.

J C Always friendly staff and will find what you need.

ymous Anon “NunYa” Worst service experience Ive ever had

Tyler Luyster Amanda is awesome- anytime I need a rental, she has one. She’s very helpful in understanding the repairs process and walks you through what you need to do. If there’s an issue, she’ll do what you can to make it right. The boys in the shop are top notch. I have had a couple of cars repaired there and there was never any issues. I haven’t had their towing service yet, but I know Tim knows his stuff and will probably do his best to ensure everything goes as smoothly as possible.

batkhishig biiraa 6 star this guys is 6th star. Very professional he know truck. Trust him

Jeremy Mckee Wonderful experience.He did the job that no one else could or attempt for a very reasonable price. He gained a new customer for life thank you so much. Happy wife happy life!

Michael Crandell I purchased a 2021 Ford Edge Titanium from Matthews Ford in Norwich in November of 2024. The Sales Consultant, Paul M., was very helpful, honest and, unlike past experiences that Ive had with other dealers, he was not pushy when it came to the add-ons, like extended warranty, service program or rust protection (I declined all). Since it was a pre-owned vehicle, it did not come with a manual, factory door access code or a second key fob. But, when I asked if I could get those, Paul and the Sales Manager, Mark L., made sure that I got them at no additional cost. During my first service appointment, for an oil change, the service department was very pleasant and helpful.

Carla Brooks Our family has trusted Norwich Tire with our vehicles for many years, and they have consistently exceeded our expectations. In an industry where upselling unnecessary services has become all too common, Norwich Tire stands out for their honesty and integrity. They focus on delivering high-quality service at a fair and transparent price, and they genuinely stand behind their work. Their commitment to customer satisfaction and ethical business practices is something we deeply value. We’re grateful for the peace of mind they provide and will continue to bring our vehicles to them with confidence.

sheila rose Professional Tire is exactly that, professional. We have remained their customer for quite some time and appreciate their willingness to explain any issues and to help us figure out what we need to have done and then they do it the right way the first time. We have had only good things happen when we use them as our car servicing business. We are more than pleased.

Jeremiah Lewis Needed a driveshaft u-joint pressed out and they told me a couple hrs and it would be done. Worked out great! Very nice guys there ready to help me out quick.