Quick Lane at Matthews Ford - Norwich (NY)

ymous Anon “NunYa” Worst service experience Ive ever had

Samantha Speenburgh I went here on my day off looking for Ashley, she was off but Paul asked me what I was looking for then took me around the lot and found the vehicle I wanted, I told him I was looking to work with Ashley, he gave her all my information and Ashley called me the next day when she was in. Ashley provided me such a great experience! She made the entire process so easy, I did everything over the phone with her after looking and test driving the jeep I wanted to buy, she busted her butt to do what she had to do to get me in the jeep! Once approved she arranged it so my new jeep was brought to me and they picked up my old jeep transferred the plates and insurance they even helped my husband moved all my stuff from my old jeep to my new jeep, I didn’t have to take time off work signed the papers right at my job and drove my brand new jeep home! I will be a forever customer of Ashley! Thank you so much!

David Francis Deer 1 David 0. Teds evened the score by putting it back together. Low stress with impressive results

Alaskan Malamute Horrible place! Dragged my car side ways across the parking lot and never released the transmission so my 4WD was in neutral to load it on the tow truck. Broke the internal steering wheel lock, ripped off my front bumper and scratched the hood and fender with the tow chain. Then they said "You cant prove any of what happened!" Turns out the parking lot I was in had security cameras and caught it all on tape! AND 3 people in the shopping area Videotaped the entire mess with their cell phones! AAA is going after this place! BEWARE if you want to keep your car in one piece! See the photos!

Brittany White My family has been going to G&M since I was a kid (Im 34 now). Their work is always quality, their prices are good, and I never feel like Im being taken advantage of. Cant recommend them enough. I also never feel talked down to as a woman dealing with automotive issues. If I have questions, they take the time to thoughtfully answer them (like when I had to learn about how carburetors differ from fuel injection systems when I bought an 85 Chevy S-10 and the helped me get it tuned up).

Dennis Harlow Through AAA’s geographical fencing, Hoffman Enterprises wrecker service was provided to me to tow my vehicle. It was a hot Sunday afternoon. Jon promptly informed me of the status above and beyond what AAA did. He also left his phone number so that if I had any subsequent issues while I waited for his tow. He drove me to my house, unloaded a bunch of gear from my vehicle and went on his way to drop at my shop for repairs. Jon offered repairs however, more than likely this was warranty work done by my own shop. I’d highly recommend Hoffman Enterprises, and Jon’s communication, knowledge and flexibility are superb.

batkhishig biiraa 6 star this guys is 6th star. Very professional he know truck. Trust him

dominique biasutto I highly recommend Gordon’s garage to everyone . I had the transmission rebuilt in my Chevy 3500 . Jerry is a 2nd generation transmission guru. I live 1 1/2 hours away and with that being said Jerry is the only person who I will let diagnose and work on all my transmission needs .

Michael Singleton This was a great place to get my wifes car repaired. Keith and his wife were very pleasant to deal with. Keith did an awesome job on the body work. My wife had a little accident and needed two doors and then a week later and older gentleman hit her car again and needed the bumper and fender fixed. If youre looking for a great body shop then here is a great one.