Medical Associates Hudson Vly - Kingston (NY)

1 /5 Bakara Wintner: still in shock from the experience i’m about to share. i called 3 weeks before my appointment to schedule a checkup, im new to the area and uninsured. when making the appointment on the phone, i asked for a price list and for cost of the appointment and was told it would be sent to me when i filled out my paperwork. i filled it out right away and then followed up later that day and 2 days later asking about a price list. 3 weeks later this arrives in the mail. i have no idea what it means and call for clarification, wherein i am told i never should have received it as it is not for patients. i was also told the cost of the appointment written on the sheet of paper was wrong. when i asked for correct pricing, i was transferred to 4 different women who failed to provide me with any information, called me combative, and then cancelled my appointment. the same question was posed to all of them — how much, roughly, will my appointment cost, since the unreadable price list i got was incorrect. when i told them that being made to feel annoying and like an inconvenience for inquiring about price is demoralizing i was laughed at and hung up on, and then called back a few minutes later to let me know my appointment was cancelled. maybe go here if you have unlimited money and don’t mind being treated rudely but otherwise seek another doctor

1 /5 Megan Dill: Canceled my appointment after waiting 3 months. I set up an appointment as a new patient in early October. Promptly filled out the paperwork and returned it. The first available appointment (a virtual appointment, which was made clear to me over the phone) was three months later, which I took. Less than a month out from the appointment, I received a rather unprofessional confirmation text from the office which should have been a red flag, but I trusted the process. They said that my in-person appointment would need to be rescheduled or made virtual since the provider would not physically be in the office that day. I corrected them, saying I was already tracking a virtual appointment. They eventually replied saying that they would make the change from in-person to virtual on their end, so it obviously wasn’t handled right from the beginning. After this (initially) unnerving text exchange, I had no reason to believe there would be further issues with this appointment. The week before the appointment, on a Friday, I received a phone call informing me that the appointment is now canceled because the doctor would not be in that day. I was understandably deflated over this bad news, and it got even worse when I was offered an appointment TWO AND A HALF MONTHS later—the next available—after already waiting three months. Unacceptable, and quite frankly, cruel since they canceled the appointment— not me. They penalized me for their error by moving me back to the end of the line. A rational person would expect some accommodation for their mistake, but none was offered. I am leaving a public review to warn others to steer clear of this practice which has demonstrated zero respect for patients. Pretty sure my email complaint was never seen by the doctor I had the appointment with since it went to the staff email listed on the website. There is some gatekeeping there, I am sure. I could have gotten care from another provider within this three month waiting period. Instead, I was gaslit into thinking I had an actual appointment. This practice robbed me of three valuable months. I am just beside myself frustrated, hurt, and angry over their incompetence. **Update after MAHV response: I did receive a call and chose not to answer. And, I will not be returning the call because this practice has already wasted enough of my time, and I never got the chance to see a provider. It is not my job to take time out of my day to help MAHV improve their practices. My detailed review should help with that. I had to drop everything last Friday and find a new provider that will take me in ASAP, and get a new referral through my insurance. For other reasons I wont share here, it is a colossal inconvenience. My review stands.

5 /5 Mark Ross: I highly recommend Dr. Bushkuhl and his team at Medical Associates of the Hudson Valley. They are thorough, thoughtful and available to discuss your health care needs. A great find in the mid-Hudson valley. Front office staff are quick to respond and always friendly.

5 /5 Marna Anderson: My experience with Dr. Kutler was all that I could wish: Timely, competant and kind. I highly recommend him.

1 /5 Garrett Grimm: This is the worst doctors office i have ever been to, they are terrible at calling with appointment reminders, the doctors there aren’t friendly and do not care about their patients. The staff is absolutely atrocious, not to mention will violate Confidentiality with office gossip. They’re in it exclusively for the money, they will not provide you with any help whatsoever. They should really be investigated at this point.