Hudson Valley Family Physicians - Kingston (NY)

5 /5 n key: I have many family members that are patient of this practice. I personally have been a patient for about 5 years and not once have I had a complaint. The staff (receptionist, nursing, etc) have always been nice and accommodating. The physicians I have seen are amazing and go above and beyond every time.

1 /5 Michael Mattes: Heed the negative reviews here! Have not had a good experience with this practice for > 1 year I’ve been a patient and I am switching practices for the following reasons. Simply, they put the business before patient interests. This has created an architecture for the practice where the receptionists guard access to your doctor beyond a reasonable degree. I understand the need to make money in any business, but in a medical practice, it should never get in the way of a patient-doctor relationship. No, a receptionist is not your doctor, and not subject to confidentiality, and should not be the person determining your need to speak with a doctor; not medically trained, not a nurse or other medical professional. And if I felt like a a visit to the office would be a good use of my time, I probably wouldn’t mind making more appointments, but sadly I’ve found that the level of care here is really just to refer out to specialists in the area. There’s no real diagnostic process or physical evaluation. Welcome to the middleman of medicine. People reviewing here note some serious mistakes or omissions, and I’m not surprised given the lacking attention to detail of nearly every employee I’ve interacted with, including my provider. Overall, it would be better just to save the co-pay or deductible for a visit, not have a gatekeeper on your insurance and find your own specialist. Avoid the clerical bungle of Hudson Family Physicians, opt for a practice that has its priorities straight and find a good PCP that cares about your health and concerns.

5 /5 Diann Keyser: Have been a patient here for more than 5 years and have no complaints! My entire family sees Laura Garafalo. Do we wait on hold- yes! But I also see how busy the office is when we are there! Every person gets attention and sometimes I wait and sometimes Im the person who needs attention, so you wait. But rest assured, if I ever have a problem with any of the receptionists and there might have been one or two over the years I certainly let Laura know so that the practice is aware... maybe thats what we should be doing as adults.

5 /5 Giardia Lamblia: I’ve been a patient of this practice for 8 years. Dr Hilmi and Dr Elashker are wonderful physicians. They always accommodate my schedule. I have also seen PAs in the practice. Everyone is so caring and most professional. What is worthy to say here, this practice saved my life. They identified a malignant melanoma before it spread. Thank you Hudson Valley Family Physicians for being most wonderful!

5 /5 Quinn McCauley: After reading some reviews here, I wanted to leave one on my experience because I do not believe the past reviews to be reflective of this office. I have been a patient with HV Family Physicians for about 10 years now, and I am always taken care of, listened to, and communicated with thoroughly. There are sometimes some wait times for appointments, but they are a sought after, busy practice, so this is to be expected. Laura is an absolutely fantastic medical professional and I would recommend her to anyone. She has always listened with major concern to any and all complaints I have and takes me very seriously. She is also just an incredibly nice woman who is easy to talk to and comforting to be around. The nurses and front desk girls are also kind. They are diligent in their work, and explain everything to you, all charges, etc. HV Family Physicians is a great family care practice with multiple PAs/RNs/etc with vast knowledge and wonderful bedside manner!