Optum Multi-Specialty - Kingston - Lake Katrine (NY)

5 /5 Deborah Bessette: The Nurse was able yo fit me in the very next day for an appoitment. Cynthia listened well , reviewed my new meds and my F.U. with the specislist she had referred my to. Revirwed my labs with me. Listened to my heart and lungs

1 /5 Abby McDonough: I love the Doctors, I have been with mine for 25 years. Unfortunately, Optum itself sucks. They have decided to unestablish me as a patient for some reason and refuse to reinstate my status. All new patient appointments are 6-12 months out and when you get one they cancel it at the last minute and then expect you to wait another 6 months. And at the end of the day they refuse to let me go back to my doctor that myself and the rest of my family has been established with for 25 years.

5 /5 Dorothy Bartomeo: Went in for MRIs and there was literally no wait. They got me right in, I had an amazing nurse and tech, and I was out in record time. Show up prepared, and your testing will go super smoothly. Love this location.

1 /5 L M: Caremount/Optum is easily one of the worst medical groups in this area. My former Dr., Sadia Hussain, was just as dismissive as the current nurse practitioner who was assigned to me. In addition to the attached messages I sent on the patient portal, I also called and left a detailed message for Cynthia Pascaretti on January 9th, 2025. My call was never returned and this Victoria person is the only correspondence Ive had about my concerns. I suppose anything billable isnt deemed necessary. Heed this review. You all are nothing but a check to these pple. They do not care about your health, they only care about rushing you through the 45 minute/hour office visit youre billed for in 15 minutes or less. There have been a plethora of extensive reviews that have been posted for various departments about the treatment you will receive if you choose Optum for your health needs. They do not have a care in the world for you. At all. And God help you if youre a Black woman. They will dismiss your concerns and toy w/you. Sadia Hussain was flippant about my concerns regarding fertility in my mid-30s. I told her that my MyChart identified me as peri-menopausal. She said that if I didnt think I was, then, Im not. Cynthia Pascaretti found that comment humorous and informed me that peri-menopause occurs in women after the age of 30. Interesting that my concerns have been a running joke in this place since Dr. Heller was my Dr (another travesty who coasted by until retirement). I completely understand now why sooooooo many Black women choose to bypass this Drs office and wait till theyre sick or dying. Dnt say you didnt know. You are a check.

2 /5 Courtney Dudley: My review is for the OBGYN office. Individual providers and staff were generally wonderful, however I could have had the exact same birth experience that I ended up having by just showing up to the hospital when I went into labor. When my water broke no one answered the phone, I could not get an OB to call me back for over an hour. When I showed up to the hospital, there were no optum OBs there. The OB on call delivered and did a great job but they didn’t have any of my pregnancy info- it was like I literally just walked in off the street. An OB from optum did not come to talk to me til the next morning after I had my baby and she had very little support to offer at that point.