Hal N Buch, MD - Kingston (NY)

5 /5 timothy hennessey: Dr. Hal Buch, and Nurse Practitioner Marisa Flanagan at Buch Gastroenterology are tops in the hudson valley. Both the office at 117 Marys Ave, Kingston and the surgical center staff have the best positive energy. RNJen delage at the surgical center excels in her bed side manner, knowledge, and practical skills. Thank you to all.

1 /5 Debra Ridgely: This office has horrible billing practices. I was seen for an endoscopy and received my first bill, thru a text, which states PAST DUE NOTICE with all those warnings. They did not disclose my results until I called repeatedly. They then send me a bill thru text, for the first time, threatening that it is past due. The bill is very expensive and this is not the way to treat your patients. It might be a good idea to give a patient a little bit of time to receive and pay their bill before you threaten past due to them. I will not be returning to this practice. The worst part is I am still ill and still do not know what is wrong. $3500 later, no communication and no help.

1 /5 lil matryoshka: It’s been a few years since I was a patient of Dr Buch’s and this review is very much long overdue as years later I still recall how unprofessional, inadequate and horrendous his services were. My complaints were of mystery upper right quadrant pain and he did an endoscopy. As soon as I came to from the anaesthesia, I was told by his nurse that it was the quickest exam she’d ever seen him do, 4 minutes flat, and then he came back in and aggressively told me I had acid reflux. Despite my anaesthetised cloudy head, I tried to ask him about the pain that brought me there in the first place but he wasn’t interested in talking about that and got rather irate and stormed out. I called him the next day to get more information and he accused me of interrogating him, about my health. They never called to tell me the biopsy results which were significant and now years later I am dealing with a disease he should have caught based on my complaints. The receptionists I dealt with in his office didn’t feel like doing their jobs was a thing others should expect from them. I’m used to this, so hard to get good help these days, and to top it all off, Buch used an anaesthesiologist that was out of my network and tried to bill me over $5000 for it. Yeah right d-bag, NY protects patients from surprise medical bills and I know it liver lips so joke’s on you there Bucho. Only good part about it was Marissa, his RN, who was amazing and the only source of useful knowledge to be gleaned from that miserable man. Why does he have so many good reviews? Why, I’ll bet those are the folks he goes to church with.

1 /5 Amanda D: Not sure how this place has so many good reviews. Our experience with this office has been atrocious. They got us in quickly which was the only positive. The office staff are the rudest Ive ever dealt with. Very little information was given after procedures, and no one made sure that any of it was actually understood. They refused to provide any information to a medical advocate when they were asked for clarification. Received a bill for something we already paid for. Now we got notices from the lab company that they provided the incorrect insurance information, that was over 10 years old (which of course they blamed on the lab company). Then found out that they did testing that they never disclosed to my spouse, and they never called us with any results to boot, we only found out about the testing due to the notices from the lab! Go to pick up the results and see a notation about an area of concern that Dr. Buch noted during a procedure that he never told me spouse about! He said everything looked great, but the notes say otherwise. And forget trying to get through on the phone! Steer clear! Atrocious practice!

1 /5 Samantha Carney: FYI, I do not recommend Dr Hal Buch as a GI doctor. I had an endoscopy performed last November. The staff were very nice and communicated well. Ever since I’ve had nothing but problems with them discussing issues, updates, etc. The icing on the cake is I just got a past due invoice from the lab they contracted with last year A2Z Diagnostics (who they’re supposedly no longer working with) stating I owe close to $800…why wasn’t I, the patient ever informed that they were using an out of network lab?? And why am I just being notified now?? I called the lab and they’re going to try and help me get this resolved (they’re aware of the miscommunication buch’s office has with patients), but when I called Buch’s office, the billing lady I spoke with wasn’t understanding as I told her I didn’t want this to keep happening with future endoscopies I might have in their office. I expressed my frustration that I was never informed back November that the lab was out of network. It should CLEARLY be communicated to patients (and not hidden in some fine print). The woman justkept stating the obvious to me - that my insurance paid their part and that invoice is what I’m responsible for. No s***, Sherlock! IF they would’ve used a lab that was IN NETWORK, my patient responsibility would be $0, and I know this because I pay attention to all my claims. She clearly didn’t know what she was talking about and kept arguing with me so I ended the call. I’m so displeased with them that i think I’ll be switching back to my previous GI. This is just my experience, but I’m sure others have had similar ones. As the patient, educate yourself and be your own advocate because it’s crucial these days!