Dr. Michelle Potempa - Lockport (NY)

1 /5 Natasha Hayes: Hands down the worst doctors office!!!! On more than one occasion, prescribed me the wrong meds. Even though if they just read my file, they would have known the correct meds. Took my daughter in for her yearly physical, while at that appointment I even asked for them to email the results to my daughters school. However, school called me about a month later asking for the physical. I contacted the office, to see if they could resend. Told me they couldnt because she never came in for a physical. So I had to make another appointment out of my time, to take my daughter for another physical. While at physical I even had the same PA (Jane), so I took the opportunity to refresh her memory with certain conversations that took place within the original physical appointment. On another occasion my daughter needed to see a specialist at Roswell. Roswell personnel called potempas office, to ask them to contact the insurance company to help a referral to go through. The Roswell personnel was told by a nurse in potempas office that "I dont have time for that." So again, worst doctors office EVER. There is no communication, the one hand doesnt know what the other is doing. I even walked in there the one day, and they were walking an elderly man out from the examination rooms, and you could tell the gentlemen was very irritated as he say back down in the waiting room. As I talked to him, I found out they took him to the exam room, with the wrong patient file. Medical 101, before you bring a patient back, or do any procedures, you are suppose to verify the patient is the correct patient. Well they didnt do that. They started going over the meds that he was suppose to be taking. Which is where the patient realized they didnt have the correct file because he didnt take any of the meds they were saying he was suppose to be taking. So they had to take him back to the waiting room, so the could find the correct patient file, to be able to treat the patient. Due to this offices lack of skill and communication, they have a habit of mistreating their patients. I have more to tell of things that happened to just me, and Ive seen a few things with other patients that have gone there. Potempas office personnel are not professional in the ways of the medical world. If all this, and there is more I didnt mention, what are the possibilities of what they will do, or should I say not do if you were their patient. FYI the medical director allows this to happen. How do I know this, because I talked to her (Diane) on more than one occasion in regards to these issues, but nothing changed.

5 /5 Wendy Merkle: If I could give 6 stars I would. Dr. Potempa has been my MD for 16 years or so. I am not always a compliant patient. She navigated several health concerns with me and my husband (he is a patient too), in a caring, professional, compassionate way. She has always taken time to ask me if I have questions before I leave. Lori her nurse is a doll and knows that weight has always been my lifetime issue, and for many years she let me get on the scale backwards so I didnt see the number. (It was that or I wasnt coming.) For the record I dont do that anymore. :) Dr. Potempa knew the right amount of tough love I needed. It took me a while to understand she was on my side... I know she will be on yours too.

5 /5 Julie Youngman: Best Doctors office Ive been at. They care so much for you. They continue to keep in touch. Ive never experience a doctors office as this one. If I could give 10 stars I would. Thank you Ashley, Dr. Potempa & Staff. You guys ROCK!

1 /5 jessica burke: When I first started here a few years ago, it was great. I felt respected and safe. Key word, SAFE. Having cPTSD, thats a really big deal for me. However, in June I found out, that despite being told otherwise, they had never put an alert in my chart that I can only see female providers. Not only that, but my cPTSD and another condition I have were nowhere in my chart at all. This led to being scheduled with Tyler (I figured girl Tyler d/t trusting them to not put me in with a male) and having a panic attack, resulting in a few steps backwards in my progress. They apologized and promised to fix the issue. Today I called and they tried to schedule me with a male AGAIN, and when I explained the alert and CPTSD issue they got really snippy, said "I dont have time for your lecture, I can schedule you are not." And "theres no need for an alert in your chart." I had to hang up due to having a panic attack. I now I have to figure out how to get my medications while I find another provider. I no longer feel safe nor respected and Im truly disgusted with how this was handled. My fiance is also transferring out. Your provider is supposed to be in your corner. That is not the case at this office and I do not recommend them.

1 /5 kory rider: Absolutely disgusted, have been with them over 15 years. Has gone down hill to a point that I can no longer waste my time with them. Takes 10 attempts to eat three on their broken phone system, nothing but attitude when you finally connect. Never a call back or a useful response given. Their “Appointment” system calls you 20 times even if you confirmed your appointment the first time. Don’t waste your time.