Community Health Center Of Lockport - Lockport (NY)

5 /5 jennifer g: Always there, staff really cares, UPDATE 1/11/25- theyre now in the old bank 100 Main street! All NEW everything AND dental clinic opening soon in same building! They take ALL insurances and also do sliding scale, Lockport has needed this! Its right across the street from the bus stop, the high rise and sub delicious

5 /5 Ellen Louise: I was in distress last week and had an anxiety attack we’ll let me say the staff dr nurse and the security guard were sooo kind n understanding and walked me thru the attack OMG I thank these people sooo much GoD knows I do

4 /5 Bernie Sing: I havent had any issues when I was there I been at the Lockport & Buffalo site The longest I waited was maybe 20 minutes and when called to make a appointment They gave me appointment within 2 weeks I have no complaints

1 /5 C S: HORRIBLE establishment don’t waste your time like I did! Spent 40 minutes getting checked in because what appears the receptionist did not know what she was doing OK after getting checked in I assumed I will be getting called back shortly after I sat there another 30 minutes and still have not been called so i sat there for one hour and mind you there is absolutely no one else waiting this entire hour I see why they have no business. I just left not worth the headache!

1 /5 Ashley Miller: Our kids have gone for years, used to see Alison Killeen - whole reason we switched to this office was because how attentive she was to her patients. She’s been gone a while and things just aren’t the same. The secretary is incredibly rude, she’s probably the worst experience of any apt we’ve had. She will say the complete opposite of what the main location tells us when we contact them, she yells at adults like they are her children (only way i can think to describe it). She’s very argumentative. God forbid you ask a question or misunderstand her response and ask for clarification. Doctors are okay. They aren’t Alison but they aren’t necessarily bad. They see Dr Beg now. The connection just isn’t the same, for us or our kids but can’t say there’s any serious complaints with the doctors. We have however had issues with our children’s medical records getting mixed up with someone else’s. I don’t know how it was possible but At one point my child’s records had her listed as an amputee… shes never lost a limb. Took me two weeks to get in contact after leaving voicemails, and sending messages through portal for a nurse to contact me about how to fix it. Can’t even access one kiddos records on the portal bc it constantly says he’s not a patient. He’s never been seen anywhere else. They would probably fair better with some sort of office admin to oversee these details that may seem small but are pretty important in the scheme of medical records. Secretary needs serious training on how to interact with patients or she needs to retire. She’s well old enough to know how to conduct herself properly to patients and especially in front of young children, or patients with delays who struggle with communication. Updated review; we will be leaving the office. As I’m sitting here, second day with an apt, I overheard the doctor state that she has a job interview. Receptionist explained she has patients waiting. Someone came out to the waiting room to tell us the “doctor” has a “very important phone meeting” and they don’t know how long it will take. My daughter literally just needs ONE shot. We arrived earlier than our scheduled time (11am) and it’s now 11:24am and we are waiting, she’s missing school, and the doctor is on a whole flipping job interview. We are done with this office after she gets her shot, should she ever get it.