Brighton Nail & Spa - Rochester (NY)

1 /5 Kristina K: The deluxe pedicure you only get 2 towls but before it was more. The salon is clean but expensive for low quality. My friend and I head 2 deluxe pedicure. My friend has a better pedicure than I did. Mine felt rushed. I will return but I might just have the younger girl do my pedicure again. The prices always changes. It keeps going up, but nothing changes. Take your money elsewhere. Or go next door.

1 /5 Marissa Aratari: Super unfriendly. Asked for a French tip and they gave my wife blue duck nails and then charged full price! They didn’t offer to fix to what she actually wanted. They argued about how they were in the right and hung up the phone. Awful hospitality. Do not recommend. Updating review with photos of expectation vs. reality. You should know what a French tip is. Stop making excuses. You shouldn’t have let her leave upset. You never asked if she liked it and did not take it off to redo it when she said it was ugly. You still charged her full price. She got them redone just 2 days after because of how ugly they were. It’s very telling how you get so defensive/ try to discredit your customers. When I called you hung up up on me both times when I was just trying to tell you how upset you made my wife. I told you that she chose to go with another place due to your place’s incompetence. Take accountability. Worst customer service. Also, my wife knows some Vietnamese and she heard you guys curse about her not liking what you did to her nails in the salon. Real professional and understanding .

1 /5 Tamieka Valdez: Terrible experience. She left hot rocks and towel on my legs and walked away. Then come back and threw a small basket on my feet, looked at me and threw it on the ground. She never used a nail file to even off my nails left them rigid and jagged.

5 /5 Cassandra Terry: I love making an appointment and coming in to see Sandy. She knows I’m somewhat picky and a pain to deal with at times and she puts up with me and listens to everything I ask. I take forever to pick a color so if she puts it on and I don’t like it she takes it right off and we pick a new one. She doesn’t ever make me feel like an inconvenience and I know she wants me to love my nails when I leave. I have never had a bad pedicure or manicure from her ever and I’m so thankful I found her!