Lily Nails Art - Rochester (NY)

2 /5 Roxann Richards: I used to go to Lily Nails Art occasionally because they were affordable. However, I started going less and less due to their limited options for dipping powder and lack of quality. I was surprised by the decline in quality because I had never experienced this before. I requested a dipping powder manicure, as it had always lasted for me, but this time it started falling apart in less than a week. Usually, it should last for three or four weeks. I have my receipt to prove that I was there on August 17th. In addition to the manicure, I also had a regular pedicure (I usually get gel pedicures but wanted to give my toenails a break). The worker kept telling me that it would take a while for my nails to dry, which I understood. However, I later realized that she hadnt added the top coat. I had to add it myself at home. Whats more, the menu did not mention a "loyalty program." When the worker asked me if I had been there before, and I said no, she increased the price from $39 to $44. If I go back next time, the price would apparently go back to $39. I was hesitant to leave a negative review because I had been a customer for a while, but the decline in quality compelled me to do so. I believe the reviews should reflect the declining quality of their services.

1 /5 Jeilene Brito: Don’t spend your money here! I had the worst experience here!!! The boss Lily had a bad day and was doing horrible the whole time for French nails, mind you, I did not ask for gems and the cute bow I wanted because I knew that would raise the price to about $70 so I told her just to basic french and draw a heart on the 4 finger, she re-drew the heart so many times, and my nails were not the shape I wanted, she also didn’t even do CLEAN French!! It looked like a 4yr old drew on each nail, imperfections in each. We come to them for professional work and they act like they didn’t train past basic stuff, I wasn’t even asking for things I’d love to ask for like a cat, cheetah print, they don’t even know how to do that, but anyways yeah, she burst out complaining and crying, charging me $70, talking about how her husband is sick blah blah and she did her work, listen… I don’t ever open my mouth and the day I do, she forgot to remain professional. Yelled at ME and walked out to then take her lunch. I apologized so many times, me, the customer. And she yanked her shoulder away when trying to console her smh. I had to have the guy next to her, ANDY re do my nails, I got there at 11am and left at 4pm! My Saturday was ruined and I’m a health care worker, I go there to destress!! If I wanted to spend 5 hours doing my own nails I would. And I will now, I bought my own professional stuff(I used to do my own at first anyways). They come to our country & think they can treat us like that n mind u, im Hispanic and would never. I told them despite that, they didn’t lose me but it was horrible, horrible.they don’t deserve our money. I used to promote them a lot like girllll go to lily nails, now F them, I dislike them so much! Horrible, they need to be shut down! But thanks to opening my mouth I left with the bow and it was $50 what I expected to pay in the end cuz I told her no I would pay $45-$55 for ur crappy work n time wasted, no more than that. I’m glad his work was super good & clean, I wish I took a before for this review!! This is atleast the what I wanted, and an after pic of Andy’s work, thx Andy. Have a good one.

5 /5 Que: I absolutely love Lily nails wonderful customer service , never a long wait and very friendly. Please ask for SARA she’s amazing with customer care very detailed she’ll get you RIGHT. This pic is a couple days after but she did an amazing job!

1 /5 Victoria Pendley: I just had a horrible manicure with Tony at Lily Nails Art. He was incredibly rude and condescending to me when I asked for short nails. He kept laughing at me when I asked for him to continue shortening my nails. I kindly explained to him that I am a pianist and need short nails to practice and perform, and he refused to style them to the length to which I was asking. He ended up slicing into my pinky, and the nail polish did not even cover all of my nails. He rushed through the gel polish and didnt let it completely cure under the light in-between layers, so there are ugly bubbles in my nails. Some dirt or other material from his desk also got into the polish or acrylics and are now stuck in my nails. The whole process was very uncomfortable and unprofessional. I have a horrible manicure now, and this was absolutely not worth the $60 I paid.