CINDERELLA NAILS & SPA - Rochester (NY)

1 /5 Shea Tennity: Unfortunately, my boyfriend and I did not have a good experience. I went the other day and asked for UV Gel with tips. They told me my nails aren’t strong enough so they recommended acrylics. I don’t get my nails done often so I went with it even though I did question it. I then showed my design which was just some line work. Really NOTHING crazy at all. They said they couldn’t do it only French tips. I was thrown off but let him get them started and then thought we would figure it out after I got the nails on. He then had to do someone else’s nails so I went to someone else and she also told me she couldn’t do the design because my acrylics were too short and not the almond shape that was in the picture. Again, it was just some thick lines that I didn’t think were hard. I got coffin and didn’t think it was a real issue to get somewhat the same idea of the design. I had to search to find something, but everything I found she kept laughing telling me my nails were too short and not the right shape. So I settled. The next day, my boyfriend went alone because we wanted to be somewhat matching. He went in and showed them the design and was immediately told that’s impossible and can’t be done. Someone came up and offered to give it a shot. He just wanted a gel manicure. He got somewhat of the design he wanted, but they charged him $80. He’s never been to a nail salon and just went with it. They also charged me $80 so I’m confused why they would charge him SO much given it’s just a gel manicure with only two designs, meanwhile I got acrylics. I will post below what we WANTED and what we got. $80 is the main reason I’m angry for him because that is way too much for what he got. And the laughing and telling me I’m crazy for wanting what I asked for. It was just not a good experience. Mine are also crooked and eye just rushed and wasn’t listening when I would ask for it to be cut shorter until I was very persistent. $80 for his GEL manicure is insane and I feel like they jipped him big time.

2 /5 Kristen Patton: They are very inconsistent at best. Yesterday I got a gel manicure and its already chipping in less than 24 hours.. The last time I was there the technician was wonderful and the manicure lasted for weeks. This time the technician spoke to the girl next to her the whole time and they were both very rude to the customer beside me.

1 /5 Joseph Rothrock: Manicurist kept twisting my finger and wrist, even though I said I have carpal tunnel and that my finger and hand dosnt move so freely. The gel polish was rushed and looked like absolute garbage and was all in my cuticle. They use inferior cheap product. Go anywhere else.

5 /5 Olivia Lineman: They did an amazing job, and gave me enough time to pick out a color. Reasonably priced, I’m very happy with the results!

1 /5 Maria Meleca: Very sloppy pedicure, done quickly and kept getting polish on my skin and then cured it even though there was polish everywhere.