Albany Upstate Dental - Albany (NY)

5 /5 Cory Heck: Outstanding Care at Albany Upstate Dental! I had a fantastic experience at Albany Upstate Dental and can’t recommend them highly enough! From start to finish, every member of the team was professional, courteous, and positive. My hygienist was absolutely wonderful—friendly, helpful, thoughtful, and incredibly thorough during my deep cleanings. She took the time to ensure my comfort while explaining everything along the way, making the process smooth and stress-free. My dentist was also kind, knowledgeable, and informative, providing clear explanations and making sure I understood my treatment options. The reception staff was equally impressive—prompt, polite, and efficient. Even though their schedule fills up quickly (which speaks to how great they are!), they always go the extra mile to call with cancellation openings for an earlier appointment. If you’re looking for a top-notch dental office with a caring and professional team, Albany Upstate Dental is the place to go!

1 /5 Mike Jonathan: I don’t usually write long review, but I feel the need to share my experience to warn others. I had a root canal done at this dental office. At first, everything seemed fine, but about two years later, I started feeling serious pain. It got so bad that a visible bubble formed on my face. I went to another dentist and was told that the root canal had not been properly cleaned or sealed. Bacteria had been left behind, which caused a deep infection. I ended up needing surgery just to clean out the area and correct the damage. When I returned to them to let them know what happened, I was brushed off. I was told they “did their best” and that this kind of thing “can happen,” even though the second dentist clearly explained this was due to improper work. What’s worse is they make all patients sign paperwork on the first visit that basically protects them from any liability — even if the doctor makes a mistake, you’re the one left dealing with it. Please be cautious. Please be aware. Please consider finding another dentist. No one should have to go through this pain, stress, or cost because of someone else’s negligence.

1 /5 Karys Gutierrez: I was getting all my dental work done here for years. Randomly I receive a phone call that they are recommending me out because I need “sedation” for work which was not true. They randomly decided to lie on my chart and wouldn’t work with me to figure out the problem. I got cleanings, fill ins, even got my wisdom teeth taken out here and never once had any issue. The dentist that did my cleanings and fill ins was Dominican so we even bonded over our culture. Never thought they would randomly lie on me like that. Super weird and unprofessional.

5 /5 Fred: Dr. Nam Phan performed an extraction of a damaged post and crown on me Friday. The procedure went very well, he was particularly professional with the use of Novocaine, which I usually dread, but caused me very little pain this time. I was expecting to be in the chair for some time but I was done in about a half an hour. Very pleased with the results!

1 /5 Brie: Love going here because my dental hygenist is AWESOME and I truly enjoy seeing her and the love and care she puts into cleaning my teeth and educating me on dental hygiene. However, I will be leaving this office due to Dr. Malik. Originally, I thought maybe I was the problem as a patient, but now looking through these reviews I can see that hes actually the problem. I have the same experience as others who left reviews -- he barely speaks to you, doesnt consider your concerns, and in my case keeps wanting to have my orthodontist sign off on a procedure. We have spoken more than once on getting wisdom tooth extractions and he refuses to extract them because he thinks theyre straight and fine even though I have spoken with a prior dentist who recommended removing them. I really dont want to leave this office because like I said I love the dental hygienist, but I do not feel listen to and considered as a patient collaborating care with a provider. He comes in there looks a little bit, ignores what Im saying, and barely says anything so I dont know whats going on and then tells me Im okay to go.