Planet Fitness - Rochester (NY)

2 /5 Patrick Bacon: Whoever was in charge of the new rearrangement of equipment obviously didnt really have the members in mind. Not only is it set up like a maze, but once you finally find the machine you want to use, the ones that are identical to it are on the entire other side of the gym. Shouldnt similar equipment be next to each other? That alone doesnt make any sense to me. To make things worse, the placement is so awkward. On half the machines, youre awkwardly facing other people who are working out on other machines just feet away. I dont want to stare at somebody else as I (and they) are trying to work out. The worst part of all, the new handlebars theyve installed on the Smith machines are super rough and not smooth, so when youre benching, you have this stabbing, sharp pain pushing into your hands like sandpaper. I left the gym and hour ago and my hands are still sore. I brought this up to the front desk and he didnt have any solution or advice, just said he didnt know. Nothing he can do about it, but I asked him kindly to bring it up to management because nobody wants to go to the gym and have a painful or confusing experience. Im really bummed with these changes... I overheard others complaining as well. I dont want to just be a complainer just because there are changes, but I wouldnt be if they didnt make for a bad experience. The new machines themselves are decent (though also not necessary), but the placement is just nonsensical and those bars are extremely painful for lifting. This reminds me of when they got new treadmills and to increase the speed you have to press the button each .1 of speed you want to increase, whereas you used to be able to just hold it down so it would increase quicker. Why make things harder? I dont get it.

2 /5 Kelly Guilfoyle: I hate to be that person, but there is literally no other way to contact anyone with decision-making power at Planet Fitness besides the poor managers that have zero control. For almost a year, multiple bulbs in the red light therapy bed have been out. And I mean out out. Like, the kind of out where half your session feels like it’s just you lying in a mildly warm tanning coffin wondering if you’re getting any benefits or just meditating in a $25-a-month pod. I’ve mentioned it to staff more times than I’ve stretched after a workout (which is saying a lot). They’re always polite and understanding, but it’s clear their hands are tied. I even went full detective trying to find a corporate contact — all I found was a “partner with PF” email. I emailed it anyway (desperate times), but shocker: no response. My email is now presumably sitting next to that one sock the dryer eats. And just so you know this isn’t an isolated glitch in the Matrix — the Penfield location has the same exact issue. So unless red light therapy is now supposed to be half-lit mood lighting for ambiance (??), it’s clear someone at the top needs to step in and replace the bulbs. Come on, PF. You’re a multi-million dollar company. You can definitely spring for a few replacement bulbs. Your members are literally paying for access to services that aren’t fully functional. Two stars instead of one — because the employees at my home location are truly awesome, and this isn’t on them. But I’d love to see them actually empowered to get things fixed. Sincerely, A loyal but half-lit member hoping to glow again someday

5 /5 Michelle Boylan: Clean, complete and comfortable gym! Planet Fitness has everything I needed and more! Live the energy and the staff. Thank you Nick and Chris at the desk for being so welcoming!

5 /5 morris hargrove: Very Nice gym! The staff is Very attentive, and they are constantly cleaning the facility! Very seldom are the towel dispensers empty. Great location!

5 /5 Michael Mowry: Lexi that works on Sundays always polite and respectful. She is always working and cleaning. Hard good employees deserve recognition for their hard work it is much appreciated. I believe she should get a raise.